GE MR — field troubleshooting
9,114 field-service issues · page 67 of 114
Symptom, error message and equipment context for each GE MR issue are public — the full cause analysis and step-by-step resolution are available to FSELIB subscribers.
- Fails TPS Reset when booting up to Applications or when Resetting TPS Due to Scan Room Power Supply breaker tripped.MR · 2268873, 2267600
- MRIQ Metal Line Artifact Due to Coil.MR
- Fails TPS Reset when booting up to Applications or when Resetting TPS due to defective quick disconnect assemblyMR · 2274200, 548300
- HFO cable run 830 (4 leg cable) is different from regular LCC run 830MR
- Disk Partition Full.MR · 2218630, 2218501
- Fails to Boot Applications Software and TPS reset Fails Due to Corrupt SoftwareMR · 200002372
- Coil id not recognized intermittently due to Coil CableMR · 2258103, 2223625
- 2274013 Unused Channel Fault - Short Circuit.MR · 2274013, 2274029
- DQA scan fails with pop-up messageMR
- Coil SNR Test Results Not Displayed due to FE Secured System.MR
- The Pre-contrast and Post-contrast Series had a Different Number of Slices by OneMR
- Laser Patient Alignment Lights Intermittently Do Not Turn On due to Laser.MR
- MOD drive will not recognize media.MR
- Multiple 2267859 GD Power Failure errors due to failed 48 Volt power supply in PDU chassis.MR · 2267859
- An eLicense Option Key was Generated for the Wrong System ID, How Do We "Move It" to the Correct System ID?MR
- PM Check fails to Recognize all PM files due to the file /usr/g/service/license/.pm_done file is corrupt.MR
- Edit Patient Data Window will not open.MR
- No gating waveform displayed Due to SRF TRF.MR
- Scan pauses with errors 2261715 and 2261679 due to signal box.MR · 2261679, 2261715
- Unable to Scan with Error No. 2227915 The RDBM Read Header function.MR · 2252055, 1121724332
- Documentation Is Not ClearMR · 2261733
- TPS reset fails due to failed PHPS2.MR · 2268865, 2274508
- Multi Coil Bias Faults Due to Bent Pins in Connector.MR · 2252302
- ACR uniformity under spec when using 8 channel head coil for phantom testing.MR
- Unable to scan with DCERD Temperature Error 2266418 due to Intermittent Pushed PinMR · 2264855, 2227556
- Ghost in ACR Phantom Images Only Due to Gradient Cabinet FanMR
- MCR3 Test fails on Express coil channels 3 and 7 due to a defective receive cable (blue) in the cradle.MR
- EPI White Pixel failure on Body Z due to high noise emmissions from the Gradient Power Supply fan.MR
- HDE System Emergency Stop EMO Trips Immediately after Reset.MR · 2266420
- Cradle will not move in or out nor the Table will move up or down due to home sensor switch misadjustment.MR
- Fails TPS Reset when booting up to Applications or when Resetting TPS Due to IPG board.MR · 2223847, 2223846
- Can Not Scan. Reset Image Data Base Using Install GUI wqr.MR · 2218527, 2218082
- GMC board can not load a PIFF file.MR · 2267777, 2256925
- longitudinal drive belt out of adjustmentMR
- The cables provided for the installation or upgrade are too short.MR
- Error Message Running BATMR
- Unable to Complete UPM Body Forward Power Calibration due to Popup Message Error with modify_cv due to Head Coil Was Connected.MR
- Cradle parked at incorrect home position due to eroding of reflected block and insensitivity of home sensor.MR
- Unable to Scan with CERD, RAP Time Out and Frame Data Buffer Errors.MR · 2234122
- In Room Display IRD Fails to illuminate.MR
- Scan Stops in Middle of Scans With DRF and EOS Errors Due to RF DIF.MR · 2218537, 2248008
- How to identify options not installed on a system but in eLicense, using eLicense Check Tool, and how to remotely install those options.MR
- PURE Images Blank due to 1.5T Body Hybrid Splitter.MR · 2270061, 2270060
- ACR Slice Position Accuracy Test Fails Due to Gradients Out of Calibration.MR
- Will not scan with 1.5T HD Knee Array.MR · 2254782, 2224666
- TPS is Not Responding Due to Term Server.MR · 2249424, 1094564028
- Disk Full Errors For Root Partition "/" Due to Large Number of Very Small Files in Directory /var/spool/clientmqueue.MR
- Unable to generate scantools software option key in eLicenseMR · 5122374
- The UPM Calibration files are corrupt and create an unrecoverable condition.MR · 2254782, 13444
- How to Determine If Site Image Database Reset Is Still Running, or CompletedMR
- Unable to Boot Applications Software due to Software Corruption Caused by Repeated Power Brownouts.MR · 2248349
- Will Not Scan with Gradient Errors Due to the GSC Twin Gradient Switch Module Box When Switching ModesMR · 2244655
- Prescan Failure due to Coil Cable.MR · 2224580
- 2254602 RF Amp Firmware Detected Power Supply(PS1) Fault due to RF amplifier.Will Not Scan With RF Errors.Replace 5135844-3 3T XRFD RF Amplifier,wqr.Discovery MR750 20.1MR · 2248763, 2254602
- Inductive or Direct Drive Bias fault Due to Hybrid Splitter.Unable to Scan with Inductive or Direct Drive Bias Fault.Replace the 1.5T Body Hybrid Splitter - XQR.Signa HDxT.2252311 DD Driver Fault Dete…MR · 2252293, 2252311
- Unable to scan CUBE with RF Hub Power Failure errors due to Defective Coil.Replace 8 Channel Head Coil,wqrMR · 2273551, 2273550
- Daily QA failed due to top cover on magnet SpecialtymR 1.5T Extreme MSK AA5000 SpecialtyMR 2.51MR
- SGA Power Supply Under Voltage Fault due to Gradient Power Supply.Unable to Scan with SGA Power Supply UnderVoltage Fault.SecondOpinion ACGD SGA Power Supply 2334862-2 - WQRa.Signa HDxT.2244862 The GP…MR · 2244607, 2244605
- Daily QA test failed with ghosting or ASR Troubleshooting StepsMR
- Broken handle on anterior section of USAI 8 Channel body array.Replace handle on USAI 8 channel body coil.MR
- Disk Full Messages Due to Raw Data FilesMR
- Where is the Customer Letter Repository.Location of Customer Letter Respository wqr.Optima MR450W.DV22.0MR
- HisRis Worklist does not Update due to Corrupt wldcm.cfg file.Worklist hisris fields not populating, Dicom ping to PACS is working.Do a restoreINFO and Then Reboot wqr.Signa HDxT.200002381 Process WLS…MR · 200002381, 21631
- Multicoil Bias Short or Open Faults Due to CableMR · 2252301
- Grainy or Low SNR Due to Improper Coil Selection Used For Given Image FOVMR · 2224725
- ID188765 MR010028 PDS - Prescan Noise Alert Continuous High Noise Detected Due to Defective Coil.MR
- ID1288767.MR000102 PDS - HEC Alert - Defective Facility Return Pressure Sensor Detected due to Defective Sensor.MR
- Customer, Sales, or Field Engineer request to provide missing eLicense option keys not on the GON or to extend or renew an eFlexTrial.MR
- Unable to Boot Applications Software due to Software Corruption Caused by Repeated Power Brownouts.MR · 200002348
- Multicoil Bias Faults Due to Coil.MR · 2274033, 2270004
- Unable to Connect Coil Due to Bent Pins.MR
- 2224725 Low signal detected due to HNS TL Coil Cable.MR · 2224580, 2224725
- Unable to Scan with RF Air Temperature Faults Due To Customer Coolant Chiller.Unable to Scan with RF Air Temperature Faults.Have Customer Service the Chiller for the HEC wqr.Discovery MR750.2224667 Ma…MR · 2224667
- Windows 2000 will not come up due to bad hard disk driveMR
- HEC Coolant De ionization is very slow and never gets above 15K ohm due to DI cartridge installed incorrectlyMR
- TPS Reset Failure Due to a Image Compute Node ICN.MR · 2223878, 001631
- HFD Cabinet Fan Motor is Shorted.MR · 2252239
- Auto Voice is not working.Shut down and Reboot Computer wqr.Signa HDxT.2265174 Autovoice player encountered an error and currently is not available.MR · 2265212, 2265174
- Gradient Coil coolant pump is leaking coolant.Unable to Scan with Gradient Coolant Flow and Level too Low.Replace Pump 5HP Pump Kit 5156321 wqr.Optima MR450W.2261712 Heat Exchanger Cabinet HEC detecte…MR · 2261712, 50270
- 2267857 Gradient Distortion fault and 2268220 Gradient Static Diagnostics failure has occurred on the % axis due to XGD amplifier.MR · 2268220, 306175
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