GE MR — field troubleshooting
9,114 field-service issues · page 25 of 114
Symptom, error message and equipment context for each GE MR issue are public — the full cause analysis and step-by-step resolution are available to FSELIB subscribers.
- Expert mode does not support individual currents.MR
- Unable to Transfer or FTP Core Files to Insite or OnLine Center due to Core File Permissions Too RestrictiveMR
- Equipment Room temperature exceeds GE specification window of 59-89.6°F (15-32 °C).MR
- OrthoMRI Corrupt protocol OrthoMRI How to create a protocol on the Windows 2000 based Lunar MRI system OrthoMRI Process to create update import or export customized protocols OrthoMRI E-Scan (Windows)…MR
- Multicoil Bias Faults Due to Driver Module.MR · 2252301
- Unable to Run /sbin/mii-tool due to error Permission denied due to /sbin/mii-tool is Obsolete.MR
- For YMS Hino-Based Products Certain Service Packs are Embedded in The Software Release, There are No Separate Service Pack Disks to Load.MR · 67704, 67703
- Unable to restore Images to System from CD/DVD Media.MR
- What is the Maximum Length of the AE Title for Discovery MR750 Systems.MR
- System Stops Scanning due to Error 2275652 "RF Hub detected a fault while scanning" due to Fiber Optic Cable Run 2025-D Coiled, Bent, or Kinked into a Diameter Less Than 12 Inches (30.5 cm.).MR · 2275652
- Troubleshooting Steps for Scan Stops Intermittently with Error Code 2254614 RF Amplifier High Voltage High Fault.MR · 2254614
- Defective IT Fiber Optic cable between the Host computer and the System Cabinet.MR · 2252055, 1121724332
- Coil id led is always red.MR · 2224857
- Team from engineering visited site and performed the following.MR
- CWA ID140552. Applications Software Will Not Boot.MR · 2223619
- CWA ID140558. TPS not responding during applications boot with Error 2223817.MR · 2223817
- CWA ID140567. Site is Unable to Scan Using Respiratory Gating as Waveform Does Not Update.MR · 2248444, 41461
- Unable to scan with Power Monitor Faults.MR · 2257262, 50115
- Cannot Archive Due to Corrupt MOD media disk.MR · 10102
- Patient comfort sensor trip Due to Gradient Cooling Problem.MR · 2218527
- Application Software does not complete the boot process with TPS Download failure Due to a connection problem with the ICN Image Compute NodeMR · 2223878
- Unable to Increase Body RF Output Power to 28 kW During 35 kW Body Maximum Power Setup and Calibration due to RF Cable Connection Internal to RF Dummy Load Assembly Disconnected.MR · 2254281, 50290
- Mouse was not detected due to a defective SCIM keyboard cable.MR
- CWA ID140622. Computer Will Not Boot with the message on the screen that says Do Not Interact With System.MR · 2240576, 2223621
- OrthoMRI Incorrect magnet temperature OrthoMRI Cannot run a scout OrthoMRI How to check Orthopedic Magnet Temperature to Determine if system will Scan OrthoMRI Escan XQ OrthoMRI Incorrect signal shape…MR
- OrthoMRI Need to order film for the Codonics printer OrthoMRI Contacted the printer manufacturer for service Orthopedics E-Scan (Win) XQMR
- How to Remotely Find Hospital Name.MR
- Oxygen monitor is an option and not part of the MR system, but it is mandatory in Europe.MR
- CWA ID140741 Cannot scan with DCERD errors.MR · 2264862, 2246027
- CWA ID140754 Auto Prescan Fails with TG Reached the High Limit.MR · 2224589, 4062796
- Burning smell from Magnet Bore Due to HD T/R Quad Extremity Coil.MR
- DQA Quick Check Low SNR Due to QD Coil Adapter.MR
- Low water flow alarm due to Water Flow and Temperature Assembly Failure.CX ALARM WATER FLOW LOW.Use Service Note 67097 To Troubleshoot the Turbine Style Water Flow Meter and determine a proper course…MR
- OrthoMRI The receptacle broke off from the swing arm.MR
- Corrupt Image Database.MR · 2224340
- One or more SEVERE Failures Reported in the Latest SPT PM File.MR · 2218672
- EPI Ghost Due to 8 Channel NV Head Coil.MR · 2248108
- 1.5T e Coil Interface System (EIS) (EID) experiencing no or highly attenuated images using the body array through the EIS.MR
- Three 3-Plane Localizers Produce Only Three 3 Images Per Plane and Scans Prescribed From Them Abort With SCT Interface Errors or “Infiniband backlog too large…scan stopped” Errors due to Obsolete Infi…MR · 2218537
- Does the OpenSpeed and OpenSpeed with Excite System Permit Table Elevation with Cradle at Lateral Offset Position.MR · 2402212, 168391
- CWA ID140950. Can Not Scan.MR · 2227701
- eLicence was not updatetd to HDxt and ARC works only with HDxt.MR · 60761
- SHEM, Helium Level Reading Displaying Zeros upon attaching SHEM to MGD cabinet, Excite HD installation, several units replaced having the same symptom.MR
- OrthoMRI Low PC power supply voltage OrthoMRI The operating software, OPI, will not come up, the system just hangs after log on OrthoMRI Replace the PC power supply Orthopedics E-Scan (Win) XQ OrthoMR…MR
- CWA ID141038. Application Software does not complete the boot process with TPS Download failure.MR · 2223880, 2223625
- Power Monitor Faults Due to Patient weight was entered incorrectly.MR · 2254783
- SSM error; Power Monitor Firmware not Compatible on Ovation.MR · 2225024
- CWA ID141047. HP Keyboard stopped working.MR
- Will Not Scan with Gradient Errors due to Open Y-Axis BRM Winding.MR · 2224583, 2224666
- Fails TPS Reset when booting up to Applications or when Resetting TPS.MR · 2227556, 2249126
- Will Not Scan with Gradient Errors due to Z-Axis HFA Power Cable from PDU to Z-Axis HFA Open Internal to HFD Cabinet.MR · 2244572
- Prescan Times Longer than Normal Following 15.0 M4 Software Upgrade due to Faster Prescan value in the MRconfig.cfg file set to 0 (zero).MR · 60761
- CWA ID141080. Unable to Start a New Patient Entry.MR · 2252239, 2261239
- Power Surge or Drop.MR · 2248602
- Coil Present pins in HD Coil Connector are bent.MR
- Getting loud feedback or squealing on the SCIM speaker due to SCIM.MR
- 2252301 Multicoil Bias Fault Detected Open Circuit due to 0.7T Extremity coil Large Knee Array.MR · 2252301
- Octane intermittently turns off and on due to a failed Octane Power Supply Module.MR
- Corduroy artifact due to smoke detectors.MR
- RF FET device is shorted Due to Analogic RF amplifier.MR · 2225757
- What Options does Customer have for Daily Quality Checks.MR
- Scan Pause with Gradient Internal Wiring Fault and Data Over range Errors recovers on its own and Images Show White Lines Due to STIF Board.MR · 2244847, 2224666
- Documentation Is Not Clear.MR · 2264744
- Low SNR for Head and Body SPT due to setting of rrfCalibFlag (aka Calibration Type) in MRconfig.cfg incorrectly set to zero.MR · 2248226
- CWA ID141318. Can Not Scan.MR · 2252712, 2252716
- Found preamp power connection on head preamp/tr assembly loose.MR
- DWEPI Ghosting with ASSET On.MR · 60752
- ERBTEC RF Amplifier fault 90 Due to Defective IPA Tube.MR · 2225669
- CWA ID141387. Application Software does not complete the boot process with TPS Download failure.MR · 2257210
- CWA ID141427. Computer Will Not Boot with the message on the screen that says Do Not Interact With System.MR · 2223639, 2223625
- Corrupt MOD Media On One Side Only.MR · 10197
- Contact Teal main number 858-558-9000 and ask for anyone from "Technical Customer Service" at Teal.MR
- CWA ID141448. MOD Disk Would not Eject or Detach.MR · 10191
- Grafidy will not run on an excite-based system if it is configured as a high speed with the hispeed key installed.MR
- Keyboard and mouse inoperable due to SCIM.MR · 2248584
- Unable to Send Images to the PACS Due to Network hub in workspace cube.MR
- Unable to Scan with the Head Coil.MR · 2258107
- CWA ID141496. Power Surge or Drop.MR · 2248602
- RF 35 KW Amplifier Fails to Reach 35KW During Calibration Due to 6 Foot Cable in Measurement KitMR
- The UPM Calibration files are corrupt and create an unrecoverable condition.MR · 2257265, 50280
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