Alarm — high severityOption licensing / hardware key

00800026 — License hardware key not recognized

Canon Medical (Toshiba) CT error code, reported by the APPL — optional-feature license check (hardware key).

What 00800026 means

On Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 CT systems, status code 00800026 indicates: License hardware key not recognized. The code originates in the Option licensing / hardware key section of the APPL — optional-feature license check (hardware key). Severity level A1 (Alarm — high severity).

Reported action: Confirm the license hardware key is properly connected, then retry the license check; if it is still not recognized, contact your service engineer, as the system's own message instructs..

Toshiba/Canon Aquilion RX (V4-62R004), V3.20R003 and Aquilion ONE (V4.2) CT systems, on the license check for optional software functions. This code is raised when the hardware key used for that license check is not recognized; the OEM message instructs the operator to contact the service engineer.

Full troubleshooting for 00800026

The complete diagnosis, cause tree, and step-by-step remedy for the Option licensing / hardware key subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related Option licensing / hardware key codes

00000001RECON unit ended abnormally, reconstruction queue full00000002RECON unit timed out — restart the reconstruction queue00000003RECON unit failed to start — delete the reconstruction queue00000004Helical scan aborted, reconstruction request not accepted00000005RECON unit error — incorrect parameter set / Stack Scan aborted00000006AutoImageTransfer error / reconstruction sequence error00000007Images skipped during EGR / AutoImageTransfer error00000008Reconstruction request deleted — raw data outside available area

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)
Discuss 00800026 with other field engineers in the FSELIB forum

Source: Toshiba/Canon CT service error message table (errmsg.eng, Aquilion RX V4-62R004 / Aquilion ONE V4.2); cross-referenced with the OEM EMS event-log code table (EMS_Errcode.ini, EMS V3.20.3) for the same code. Reference information re-authored by FSELIB — not a copy of the OEM manual.