Information / dialogScan operation / exam room interlock

00000004 — Helical scan aborted, reconstruction request not accepted

Canon Medical (Toshiba) CT error code, reported by the Scan operation / exam room interlock.

What 00000004 means

On Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems, status code 00000004 indicates: Helical scan aborted, reconstruction request not accepted. The code originates in the Scan operation / exam room interlock section of the Scan operation / exam room interlock. Severity level 0 (Information / dialog).

Reported action: Confirm the exam room door(s) are fully closed before retrying — an open door is flagged under this same code and is the easiest thing to rule out first. If the door was already closed, check why the reconstruction request was rejected before retrying the helical scan..

Reported on Aquilion 16, Aquilion RX/V4-62R004, Aquilion ONE/V4.2, Aquilion S16, Asteion Super4 and V3.20R003. This code number is shared across the 1:SS Display Message, 20:Device PIP and 80:Device APPL tables in errmsg.eng, whose OEM texts are "Door to exam room is open. Close door(s).", "Reconstruction request was not qccepted." [OEM typo for 'accepted'] and "Aborted Helical Scan." — the aborted helical scan and rejected reconstruction request are what is worth troubleshooting; the open-door text tied to the same code number is worth checking first since it is the simplest, most common cause.

Full troubleshooting for 00000004

The complete diagnosis, cause tree, and step-by-step remedy for the Scan operation / exam room interlock subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related Scan operation / exam room interlock codes

0000000DFailed to transfer the scan condition00000001RECON unit ended abnormally, reconstruction queue full00000002RECON unit timed out — restart the reconstruction queue00000003RECON unit failed to start — delete the reconstruction queue00000005RECON unit error — incorrect parameter set / Stack Scan aborted00000006AutoImageTransfer error / reconstruction sequence error00000007Images skipped during EGR / AutoImageTransfer error00000008Reconstruction request deleted — raw data outside available area

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)
Discuss 00000004 with other field engineers in the FSELIB forum

Source: errmsg.eng — 1:SS Display Message / 20:Device PIP / 80:Device APPL tables. Reference information re-authored by FSELIB — not a copy of the OEM manual.