Information / dialogImage data disk unit

00000013 — Image data disk power-source error

Canon Medical (Toshiba) CT error code, reported by the Image data disk unit.

What 00000013 means

On Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems, status code 00000013 indicates: Image data disk power-source error. The code originates in the Image data disk unit section of the Image data disk unit. Severity level 1 (Information / dialog).

Reported action: Check the image data disk unit's power supply for a fault, and also confirm the exam room door(s) are closed, since that message is flagged under the same code..

Reported on Aquilion 16, Aquilion RX/V4-62R004, Aquilion ONE/V4.2, Aquilion S16, Asteion Super4 and V3.20R003 (the disk power-source text specifically on Aquilion RX/V4-62R004, V3.20R003 and Aquilion ONE/V4.2). This code number is shared across the 1:SS Display Message and 80:Device APPL tables in errmsg.eng, whose OEM texts are "Door to exam room is open. Close door(s)." and "Error in Image data disk (power source)." — the image data disk power-source fault is what matters; the open-door text tied to the same code number is worth checking first as a simple step.

Full troubleshooting for 00000013

The complete diagnosis, cause tree, and step-by-step remedy for the Image data disk unit subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related Image data disk unit codes

00000011Error in the image data disk (HDD)00000012Image data disk fan error00000014Image data disk battery error00000001RECON unit ended abnormally, reconstruction queue full00000002RECON unit timed out — restart the reconstruction queue00000003RECON unit failed to start — delete the reconstruction queue00000004Helical scan aborted, reconstruction request not accepted00000005RECON unit error — incorrect parameter set / Stack Scan aborted

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)
Discuss 00000013 with other field engineers in the FSELIB forum

Source: errmsg.eng — 1:SS Display Message / 80:Device APPL tables. Reference information re-authored by FSELIB — not a copy of the OEM manual.