What should a field engineer do about 8002000B?

The RDD's HDC stopped answering the console. Power-cycle the disk array, check its status LEDs and its fiber-channel connection, then run the console's hardware test for the RDD; if the HDC still does not respond, it needs board-level service.. Isolate the RDD (Raw Data Disk Array) subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the Aquilion RX / V4-62R004 / V3.20R003 / Aquilion ONE / V4.2 / Aquilion S16 / Asteion Super4 / Aquilion 16.

Alarm — high severityRDD (Raw Data Disk Array)

8002000B — RDD HDC not responding

Q: What is Canon Medical (Toshiba) CT error code 8002000B?

RDD HDC not responding. It is reported by the RDD (Raw Data Disk Array) on Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems. Severity: Alarm — high severity; subsystem: RDD (Raw Data Disk Array).

Canon Medical (Toshiba) CT error code, reported by the RDD (Raw Data Disk Array).

What 8002000B means

On Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems, status code 8002000B indicates: RDD HDC not responding. The code originates in the RDD (Raw Data Disk Array) section of the RDD (Raw Data Disk Array). Severity level A1 (Alarm — high severity).

Reported action: The RDD's HDC stopped answering the console. Power-cycle the disk array, check its status LEDs and its fiber-channel connection, then run the console's hardware test for the RDD; if the HDC still does not respond, it needs board-level service..

Toshiba/Canon CT consoles on Aquilion RX/V4-62R004, V3.20R003, Aquilion ONE/V4.2, Aquilion S16, Asteion Super4 and Aquilion 16. The OEM text reads "Error in RDD HDC (no response)." on all six platform columns.

Full troubleshooting for 8002000B

The complete diagnosis, cause tree, and step-by-step remedy for the RDD (Raw Data Disk Array) subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related RDD (Raw Data Disk Array) codes

80020003RDD message queue overflow 80020004RDD command rejected — device not in ROM state 80020005RDD command rejected — device not in RAM state 80020006RDD memory pool full 80020009RDD drive error — service required 8002000ARDD HDC error — service required 00000001RECON unit ended abnormally, reconstruction queue full 00000002RECON unit timed out — restart the reconstruction queue

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)

Discuss 8002000B with other field engineers in the FSELIB forum

Source: errmsg.eng — 40:Device RDD table. Reference information re-authored by FSELIB — not a copy of the OEM manual.