Alarm — high severityRDD (Raw Data Disk Array)

80020009 — RDD drive error — service required

Canon Medical (Toshiba) CT error code, reported by the RDD (Raw Data Disk Array).

What 80020009 means

On Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems, status code 80020009 indicates: RDD drive error — service required. The code originates in the RDD (Raw Data Disk Array) section of the RDD (Raw Data Disk Array). Severity level A1 (Alarm — high severity).

Reported action: A drive in the RDD (Raw Data Disk Array) reported an error and the message explicitly calls for service. Use the disk array's status LEDs to identify the faulted slot, then replace the disk drive unit following the disk-replacement procedure for the array model fitted to that console. Record the slot number before removing a disk, since the disk order matters..

Toshiba/Canon CT consoles on Aquilion RX/V4-62R004, V3.20R003, Aquilion ONE/V4.2, Aquilion S16, Asteion Super4 and Aquilion 16. The OEM text reads "Error in RDD drive. Contact your service representative." on Aquilion RX/V4-62R004 and Aquilion ONE/V4.2, and "Error in RDD drive. call service." on the other platform columns.

Full troubleshooting for 80020009

The complete diagnosis, cause tree, and step-by-step remedy for the RDD (Raw Data Disk Array) subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related RDD (Raw Data Disk Array) codes

80020003RDD message queue overflow80020004RDD command rejected — device not in ROM state80020005RDD command rejected — device not in RAM state80020006RDD memory pool full8002000ARDD HDC error — service required8002000BRDD HDC not responding00000001RECON unit ended abnormally, reconstruction queue full00000002RECON unit timed out — restart the reconstruction queue

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)
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Source: errmsg.eng — 40:Device RDD table. Reference information re-authored by FSELIB — not a copy of the OEM manual.