Alarm — high severityRDD (Raw Data Disk Array)

8002000A — RDD HDC error — service required

Canon Medical (Toshiba) CT error code, reported by the RDD (Raw Data Disk Array).

What 8002000A means

On Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems, status code 8002000A indicates: RDD HDC error — service required. The code originates in the RDD (Raw Data Disk Array) section of the RDD (Raw Data Disk Array). Severity level A1 (Alarm — high severity).

Reported action: The RDD (Raw Data Disk Array) reported an error in its HDC, and the message explicitly calls for service. Check the disk array's status LEDs and its fiber-channel connection to the console, then run the console's hardware test for the RDD (disk write/read/compare); if the fault persists, the RDD needs board-level service..

Toshiba/Canon CT consoles on Aquilion RX/V4-62R004, V3.20R003, Aquilion ONE/V4.2, Aquilion S16, Asteion Super4 and Aquilion 16. The OEM text reads "Error in RDD HDC. Contact your service representative." on Aquilion RX/V4-62R004 and Aquilion ONE/V4.2, and "Error in RDD HDC. call service." on the other platform columns.

Full troubleshooting for 8002000A

The complete diagnosis, cause tree, and step-by-step remedy for the RDD (Raw Data Disk Array) subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related RDD (Raw Data Disk Array) codes

80020003RDD message queue overflow80020004RDD command rejected — device not in ROM state80020005RDD command rejected — device not in RAM state80020006RDD memory pool full80020009RDD drive error — service required8002000BRDD HDC not responding00000001RECON unit ended abnormally, reconstruction queue full00000002RECON unit timed out — restart the reconstruction queue

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)
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Source: errmsg.eng — 40:Device RDD table. Reference information re-authored by FSELIB — not a copy of the OEM manual.