What should a field engineer do about 80020004?

The RDD (Raw Data Disk Array) rejected a command because it was not in the ROM state at that moment. Let the RDD operation in progress complete and retry; if the RDD keeps rejecting commands, power-cycle the disk array and check its status LEDs before escalating.. Isolate the RDD (Raw Data Disk Array) subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the Aquilion RX / V4-62R004 / V3.20R003 / Aquilion ONE / V4.2 / Aquilion S16 / Asteion Super4 / Aquilion 16.

Information / dialogRDD (Raw Data Disk Array)

80020004 — RDD command rejected — device not in ROM state

Q: What is Canon Medical (Toshiba) CT error code 80020004?

RDD command rejected — device not in ROM state. It is reported by the RDD (Raw Data Disk Array) on Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems. Severity: Information / dialog; subsystem: RDD (Raw Data Disk Array).

Canon Medical (Toshiba) CT error code, reported by the RDD (Raw Data Disk Array).

What 80020004 means

On Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems, status code 80020004 indicates: RDD command rejected — device not in ROM state. The code originates in the RDD (Raw Data Disk Array) section of the RDD (Raw Data Disk Array). Severity level 1 (Information / dialog).

Reported action: The RDD (Raw Data Disk Array) rejected a command because it was not in the ROM state at that moment. Let the RDD operation in progress complete and retry; if the RDD keeps rejecting commands, power-cycle the disk array and check its status LEDs before escalating..

Toshiba/Canon CT consoles on Aquilion RX/V4-62R004, V3.20R003, Aquilion ONE/V4.2, Aquilion S16, Asteion Super4 and Aquilion 16. The OEM text reads "Command rejected ( non-ROM state now)." on all six platform columns, in the RDD (Raw Data Disk Array) message table.

Full troubleshooting for 80020004

The complete diagnosis, cause tree, and step-by-step remedy for the RDD (Raw Data Disk Array) subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related RDD (Raw Data Disk Array) codes

80020003RDD message queue overflow 80020005RDD command rejected — device not in RAM state 80020006RDD memory pool full 80020009RDD drive error — service required 8002000ARDD HDC error — service required 8002000BRDD HDC not responding 00000001RECON unit ended abnormally, reconstruction queue full 00000002RECON unit timed out — restart the reconstruction queue

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)

Discuss 80020004 with other field engineers in the FSELIB forum

Source: errmsg.eng — 40:Device RDD table. Reference information re-authored by FSELIB — not a copy of the OEM manual.