What should a field engineer do about 80020003?

The RDD (Raw Data Disk Array) reported that its internal message queue overflowed. Let any RDD operation in progress finish and retry; if the overflow keeps recurring, power-cycle the disk array, check its status LEDs and escalate for RDD-level diagnostics.. Isolate the RDD (Raw Data Disk Array) subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the Aquilion RX / V4-62R004 / V3.20R003 / Aquilion ONE / V4.2 / Aquilion S16 / Asteion Super4 / Aquilion 16.

Alarm — high severityRDD (Raw Data Disk Array)

80020003 — RDD message queue overflow

Q: What is Canon Medical (Toshiba) CT error code 80020003?

RDD message queue overflow. It is reported by the RDD (Raw Data Disk Array) on Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems. Severity: Alarm — high severity; subsystem: RDD (Raw Data Disk Array).

Canon Medical (Toshiba) CT error code, reported by the RDD (Raw Data Disk Array).

What 80020003 means

On Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems, status code 80020003 indicates: RDD message queue overflow. The code originates in the RDD (Raw Data Disk Array) section of the RDD (Raw Data Disk Array). Severity level A1 (Alarm — high severity).

Reported action: The RDD (Raw Data Disk Array) reported that its internal message queue overflowed. Let any RDD operation in progress finish and retry; if the overflow keeps recurring, power-cycle the disk array, check its status LEDs and escalate for RDD-level diagnostics..

Toshiba/Canon CT consoles on Aquilion RX/V4-62R004, V3.20R003, Aquilion ONE/V4.2, Aquilion S16, Asteion Super4 and Aquilion 16. The OEM text reads "Error in RDD (message queue overflow)." on all six platform columns. The RDD is the Raw Data Disk Array that holds raw scan data between acquisition and reconstruction.

Full troubleshooting for 80020003

The complete diagnosis, cause tree, and step-by-step remedy for the RDD (Raw Data Disk Array) subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related RDD (Raw Data Disk Array) codes

80020004RDD command rejected — device not in ROM state 80020005RDD command rejected — device not in RAM state 80020006RDD memory pool full 80020009RDD drive error — service required 8002000ARDD HDC error — service required 8002000BRDD HDC not responding 00000001RECON unit ended abnormally, reconstruction queue full 00000002RECON unit timed out — restart the reconstruction queue

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)

Discuss 80020003 with other field engineers in the FSELIB forum

Source: errmsg.eng — 40:Device RDD table. Reference information re-authored by FSELIB — not a copy of the OEM manual.