What should a field engineer do about 00000009?

For the aborted Helical Scan, repeat the scan and check the system log for a fault logged just before the abort. For the RGR image-skip message, review the acquisition conditions of the scan that produced the skipped images and reconstruct again from the raw data if the missing images are needed.. Isolate the Reconstruction subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the Aquilion RX / V4-62R004 / V3.20R003 / Aquilion ONE / V4.2 / Aquilion S16 / Asteion Super4 / Aquilion 16.

Information / dialogReconstruction

00000009 — Helical Scan aborted / images skipped during RGR

Q: What is Canon Medical (Toshiba) CT error code 00000009?

Helical Scan aborted / images skipped during RGR. It is reported by the Reconstruction (RGR) / Helical Scan on Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems. Severity: Information / dialog; subsystem: Reconstruction.

Canon Medical (Toshiba) CT error code, reported by the Reconstruction (RGR) / Helical Scan.

What 00000009 means

On Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems, status code 00000009 indicates: Helical Scan aborted / images skipped during RGR. The code originates in the Reconstruction section of the Reconstruction (RGR) / Helical Scan. Severity level 0 (Information / dialog).

Reported action: For the aborted Helical Scan, repeat the scan and check the system log for a fault logged just before the abort. For the RGR image-skip message, review the acquisition conditions of the scan that produced the skipped images and reconstruct again from the raw data if the missing images are needed..

Listed under the 20:Device PIP and 80:Device APPL tables for Aquilion 16, Aquilion RX/V4-62R004, Aquilion ONE/V4.2, Aquilion S16, Asteion Super4 and V3.20R003, with the OEM message "Aborted Helical Scan." On Aquilion RX/V4-62R004, Aquilion ONE/V4.2 and V3.20R003 only, the same code value also carries the message "The image(s) was skipped during RGR because of collected condition."

Full troubleshooting for 00000009

The complete diagnosis, cause tree, and step-by-step remedy for the Reconstruction subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related Reconstruction codes

00000001RECON unit ended abnormally, reconstruction queue full 00000002RECON unit timed out — restart the reconstruction queue 00000003RECON unit failed to start — delete the reconstruction queue 00000005RECON unit error — incorrect parameter set / Stack Scan aborted 00000006AutoImageTransfer error / reconstruction sequence error 00000007Images skipped during EGR / AutoImageTransfer error 00000008Reconstruction request deleted — raw data outside available area 0000002CAbnormal ECG data found in a reconstruction request

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)

Discuss 00000009 with other field engineers in the FSELIB forum

Source: errmsg.eng — 20:Device PIP / 80:Device APPL tables. Reference information re-authored by FSELIB — not a copy of the OEM manual.