What should a field engineer do about C0040002?

The manual classes this as a memory allocation error and a software problem, not a cable fault: capture the event log, note the system software version and what the system was doing when it appeared, and escalate rather than swapping fibre-channel hardware.. Isolate the RTM — ISP / Fibre Channel link subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the Aquilion RX / V4-62R004 / V3.20R003 / Aquilion ONE / V4.2 / Aquilion S16 / Asteion Super4 / Aquilion 16.

Alarm — high severityRTM — ISP / Fibre Channel link

C0040002 — Fibre Channel error caused by a memory allocation failure

Q: What is Canon Medical (Toshiba) CT error code C0040002?

Fibre Channel error caused by a memory allocation failure. It is reported by the RTM — data-transfer path to HOST (ISP / Fibre Channel) on Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems. Severity: Alarm — high severity; subsystem: RTM — ISP / Fibre Channel link.

Canon Medical (Toshiba) CT error code, reported by the RTM — data-transfer path to HOST (ISP / Fibre Channel).

What C0040002 means

On Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems, status code C0040002 indicates: Fibre Channel error caused by a memory allocation failure. The code originates in the RTM — ISP / Fibre Channel link section of the RTM — data-transfer path to HOST (ISP / Fibre Channel). Severity level A1 (Alarm — high severity).

Reported action: The manual classes this as a memory allocation error and a software problem, not a cable fault: capture the event log, note the system software version and what the system was doing when it appeared, and escalate rather than swapping fibre-channel hardware..

Toshiba/Canon Aquilion RX (V4-62R004), V3.20R003, Aquilion ONE (V4.2), Aquilion S16, Asteion Super4 and Aquilion 16 CT systems, on the Fibre Channel data path of the real-time system — reported under the RTM (real time manager) ISP device group of the system error message table.

Full troubleshooting for C0040002

The complete diagnosis, cause tree, and step-by-step remedy for the RTM — ISP / Fibre Channel link subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related RTM — ISP / Fibre Channel link codes

40040005Fibre Channel error on the real-time data path C0040001Error transferring data to the HOST — Fibre Channel may be broken C0040003Error setting up the DTB board — DTB may be broken C0040004DTB board cannot be initialized — DTB may be broken 00000001RECON unit ended abnormally, reconstruction queue full 00000002RECON unit timed out — restart the reconstruction queue 00000003RECON unit failed to start — delete the reconstruction queue 00000004Helical scan aborted, reconstruction request not accepted

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)

Discuss C0040002 with other field engineers in the FSELIB forum

Source: Toshiba/Canon CT service error message table (errmsg.eng, set 103 — Device RTM ISP): "Error in Fibre channel. (Memory allocation error, software problem)". Reference information re-authored by FSELIB — not a copy of the OEM manual.