Alarm — high severityRDD (Raw Data Disk Array)

C003000E — RDD requires maintenance

Canon Medical (Toshiba) CT error code, reported by the RDD (Raw Data Disk Array) — RAID status, reported via RTM.

What C003000E means

On Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems, status code C003000E indicates: RDD requires maintenance. The code originates in the RDD (Raw Data Disk Array) section of the RDD (Raw Data Disk Array) — RAID status, reported via RTM. Severity level A1 (Alarm — high severity).

Reported action: The RDD is asking for maintenance. Check disk, FAN and power-supply status from the LEDs on the front panel of each slot and near the fibre-channel connector at the rear, confirm the RDD fans are turning, and service the array before it degrades further — this is one of the messages that accompanies a Raid disk replacement..

Toshiba/Canon Aquilion RX (V4-62R004), V3.20R003, Aquilion ONE (V4.2), Aquilion S16, Asteion Super4 and Aquilion 16 CT systems, on the RDD (Raw Data Disk Array) — the fibre-channel raw-data disk array, run as a RAID set with parity, that stores the raw scan data preprocessed by the MHR boards before reconstruction — reported under the RTM (real time manager) RDD device group of the system error message table.

Full troubleshooting for C003000E

The complete diagnosis, cause tree, and step-by-step remedy for the RDD (Raw Data Disk Array) subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related RDD (Raw Data Disk Array) codes

4003000BRDD (raw data disk array) fault reported by the RTMC0030004RDD disk error during a drive commandC0030005RDD RAID configuration error or broken diskC0030006RDD rejected a bad command parameterC0030007RDD received a command at the wrong timeC0030008RDD RAID configuration file (RAID_CONFIG) missingC0030009Not enough good disks for the RDD RAID to functionC003000ARDD RAID cannot run with disks of different types

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)
Discuss C003000E with other field engineers in the FSELIB forum

Source: Toshiba/Canon CT service error message table (errmsg.eng, set 102 — Device RTM RDD): "Error in RDD. (Some maintenance is required for the RDD.)". Reference information re-authored by FSELIB — not a copy of the OEM manual.