What should a field engineer do about C0030007?

The RDD received a command out of its expected sequence, so treat this as a timing/sequencing fault rather than a failed disk: capture the event log, note the system software version, and check whether it repeats after a clean restart before touching hardware.. Isolate the RDD (Raw Data Disk Array) subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the Aquilion RX / V4-62R004 / V3.20R003 / Aquilion ONE / V4.2 / Aquilion S16 / Asteion Super4 / Aquilion 16.

Alarm — high severityRDD (Raw Data Disk Array)

C0030007 — RDD received a command at the wrong time

Q: What is Canon Medical (Toshiba) CT error code C0030007?

RDD received a command at the wrong time. It is reported by the RDD (Raw Data Disk Array) — RAID status, reported via RTM on Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems. Severity: Alarm — high severity; subsystem: RDD (Raw Data Disk Array).

Canon Medical (Toshiba) CT error code, reported by the RDD (Raw Data Disk Array) — RAID status, reported via RTM.

What C0030007 means

On Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems, status code C0030007 indicates: RDD received a command at the wrong time. The code originates in the RDD (Raw Data Disk Array) section of the RDD (Raw Data Disk Array) — RAID status, reported via RTM. Severity level A1 (Alarm — high severity).

Reported action: The RDD received a command out of its expected sequence, so treat this as a timing/sequencing fault rather than a failed disk: capture the event log, note the system software version, and check whether it repeats after a clean restart before touching hardware..

Toshiba/Canon Aquilion RX (V4-62R004), V3.20R003, Aquilion ONE (V4.2), Aquilion S16, Asteion Super4 and Aquilion 16 CT systems, on the RDD (Raw Data Disk Array) — the fibre-channel raw-data disk array, run as a RAID set with parity, that stores the raw scan data preprocessed by the MHR boards before reconstruction — reported under the RTM (real time manager) RDD device group of the system error message table.

Full troubleshooting for C0030007

The complete diagnosis, cause tree, and step-by-step remedy for the RDD (Raw Data Disk Array) subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related RDD (Raw Data Disk Array) codes

4003000BRDD (raw data disk array) fault reported by the RTM C0030004RDD disk error during a drive command C0030005RDD RAID configuration error or broken disk C0030006RDD rejected a bad command parameter C0030008RDD RAID configuration file (RAID_CONFIG) missing C0030009Not enough good disks for the RDD RAID to function C003000ARDD RAID cannot run with disks of different types C003000CInternal RDD queue error

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)

Discuss C0030007 with other field engineers in the FSELIB forum

Source: Toshiba/Canon CT service error message table (errmsg.eng, set 102 — Device RTM RDD): "Error in RDD. (RDD receiving a command at the wrong time.)". Reference information re-authored by FSELIB — not a copy of the OEM manual.