Alarm — high severityRDD (Raw Data Disk Array)

C0030009 — Not enough good disks for the RDD RAID to function

Q: What is Canon Medical (Toshiba) CT error code C0030009?

Not enough good disks for the RDD RAID to function. It is reported by the RDD (Raw Data Disk Array) — RAID status, reported via RTM on Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems. Severity: Alarm — high severity; subsystem: RDD (Raw Data Disk Array).

Canon Medical (Toshiba) CT error code, reported by the RDD (Raw Data Disk Array) — RAID status, reported via RTM.

What C0030009 means

On Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems, status code C0030009 indicates: Not enough good disks for the RDD RAID to function. The code originates in the RDD (Raw Data Disk Array) section of the RDD (Raw Data Disk Array) — RAID status, reported via RTM. Severity level A1 (Alarm — high severity).

Reported action: Too many drives have failed for the RAID to run. Identify the bad disks from the per-slot LEDs on the RDD front panel (the red LED on a failed Raid disk lights), replace them following the disk-replacement procedure — writing down the slot number of any disk you intend to reuse, since the stored data becomes invalid if the disk order changes — then re-run RDD Setup and reconfigure the RDD with parity..

Toshiba/Canon Aquilion RX (V4-62R004), V3.20R003, Aquilion ONE (V4.2), Aquilion S16, Asteion Super4 and Aquilion 16 CT systems, on the RDD (Raw Data Disk Array) — the fibre-channel raw-data disk array, run as a RAID set with parity, that stores the raw scan data preprocessed by the MHR boards before reconstruction — reported under the RTM (real time manager) RDD device group of the system error message table.

Full troubleshooting for C0030009

The complete diagnosis, cause tree, and step-by-step remedy for the RDD (Raw Data Disk Array) subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related RDD (Raw Data Disk Array) codes

4003000BRDD (raw data disk array) fault reported by the RTM C0030004RDD disk error during a drive command C0030005RDD RAID configuration error or broken disk C0030006RDD rejected a bad command parameter C0030007RDD received a command at the wrong time C0030008RDD RAID configuration file (RAID_CONFIG) missing C003000ARDD RAID cannot run with disks of different types C003000CInternal RDD queue error

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)

Discuss C0030009 with other field engineers in the FSELIB forum

Source: Toshiba/Canon CT service error message table (errmsg.eng, set 102 — Device RTM RDD): "Error in RDD. (Not enough good disks for RAID to function.)". Reference information re-authored by FSELIB — not a copy of the OEM manual.