Error conditionX-ray / tube

2004 — Preheating timeout

Canon Medical (Toshiba) CT error code, reported by the console error system (EMS).

What 2004 means

On Aquilion 16 and Aquilion RX and Aquilion ONE and Aquilion S16 and Asteion Super4 and Activion16 CT systems, status code 2004 indicates: Preheating timeout. The code originates in the X-ray / tube section of the console error system (EMS). Severity level error (Error condition).

Reported action: Time Out. The scan was not initiated, therefore the system timed out. Solution - Re-confirm to continue. If the problem persists call service..

Reported by the Toshiba/Canon CT console error system (errmsg.eng / EMS error message table), shared across the Aquilion, Asteion and Activion CT platforms.

Full troubleshooting for 2004

The complete diagnosis, cause tree, and step-by-step remedy for the X-ray / tube subsystem are documented in the FSELIB Canon Medical (Toshiba) service manual — re-authored, web-first, with real figures.

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Related X-ray / tube codes

2000Door Open at XRAY2001Automatically recovered the scan2005Filament timeout2006Rotor timeout2007Rotor startup error : X-ray exposure signal is received when rotor is not ready. It happened when TETD X-ray tube is used.210072, 102kW:HV Over Current+Arc, 50kW:Arc(+)or Arc(-)210172, 102kW:Over mA(Fixed)+Abnormal HFXRAY, 50kW:Arc(+) + Arc(-)2102Over mA (Fixed)+HV Over Current

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)
Discuss 2004 with other field engineers in the FSELIB forum

Source: errmsg.eng — Toshiba/Canon CT console (EMS) error message table. Reference information re-authored by FSELIB — not a copy of the OEM manual.