Alarm — high severityRTM — PRE (pre-process) for Genesis

9C0A0000 — Pre-process error reported by the RTM (Genesis)

Canon Medical (Toshiba) CT error code, reported by the RTM (real time manager) — PRE (pre-process) for Genesis.

What 9C0A0000 means

On Aquilion RX / V4-62R004 and Aquilion ONE / V4.2 CT systems, status code 9C0A0000 indicates: Pre-process error reported by the RTM (Genesis). The code originates in the RTM — PRE (pre-process) for Genesis section of the RTM (real time manager) — PRE (pre-process) for Genesis. Severity level A1 (Alarm — high severity).

Reported action: Retry the scan after noting the time stamp, then compare the pre-process log entries around that moment. Persistent faults should be diagnosed with the RTM troubleshooting procedure in the service manual..

Toshiba/Canon Aquilion RX (V4-62R004) and Aquilion ONE (V4.2) CT systems. The service error-message table lists this code in its "Device RTM PRE for Genesis" device group, with the message text "Error in pre-process." The group covers the PRE (pre-process) stage handled by the RTM (real time manager). The same message text is also listed in that group under codes 9C030000, 1C040000, 9C050000, 9C060000, 9C070000, 9C080000, 9D030000, 9D040000, 9D070000, 9E070000, 9C090000, 9C0B0000, 9D050000, 9D060000, 9D080000, 9E030000, 9E040000, 9E050000, 9E060000, 9E080000, 9E090000, 9E0A0000 and 9E0B0000.

Full troubleshooting for 9C0A0000

The complete diagnosis, cause tree, and step-by-step remedy for the RTM — PRE (pre-process) for Genesis subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related RTM — PRE (pre-process) for Genesis codes

1C040000Pre-process error reported by RTM PRE (Genesis)9C030000Pre-process error reported by RTM PRE (Genesis)9C050000Pre-process error reported by RTM PRE (Genesis)9C060000Pre-process error reported by RTM PRE (Genesis)9C070000Pre-process error reported by RTM PRE (Genesis)9C080000Pre-process error reported by RTM PRE (Genesis)9C090000Pre-process error reported by the RTM (Genesis)9C0B0000Pre-process error reported by the RTM (Genesis)

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)
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Source: Toshiba/Canon CT service error message table (errmsg.eng), device group "Device RTM PRE for Genesis". Reference information re-authored by FSELIB — not a copy of the OEM manual.