Alarm — high severityRTM — PRE (pre-process) for Genesis

9C030000 — Pre-process error reported by RTM PRE (Genesis)

Canon Medical (Toshiba) CT error code, reported by the RTM (Real Time Manager) — PRE (pre-process) for Genesis.

What 9C030000 means

On Aquilion RX / V4-62R004 and Aquilion ONE / V4.2 CT systems, status code 9C030000 indicates: Pre-process error reported by RTM PRE (Genesis). The code originates in the RTM — PRE (pre-process) for Genesis section of the RTM (Real Time Manager) — PRE (pre-process) for Genesis. Severity level A1 (Alarm — high severity).

Reported action: Note the fault time and check the acquisition and pre-process logs for the affected scan, then repeat the scan. If the error repeats, follow the service manual's RTM troubleshooting guidance..

Toshiba/Canon Aquilion RX (V4-62R004) and Aquilion ONE (V4.2) CT systems. The service error-message table lists this code under the "Device RTM PRE for Genesis" group with the message "Error in pre-process." The same message text is also listed for codes 1C040000, 9C050000, 9C060000, 9C070000, 9C080000, 9D030000 and 9D040000.

Full troubleshooting for 9C030000

The complete diagnosis, cause tree, and step-by-step remedy for the RTM — PRE (pre-process) for Genesis subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related RTM — PRE (pre-process) for Genesis codes

1C040000Pre-process error reported by RTM PRE (Genesis)9C050000Pre-process error reported by RTM PRE (Genesis)9C060000Pre-process error reported by RTM PRE (Genesis)9C070000Pre-process error reported by RTM PRE (Genesis)9C080000Pre-process error reported by RTM PRE (Genesis)9C090000Pre-process error reported by the RTM (Genesis)9C0A0000Pre-process error reported by the RTM (Genesis)9C0B0000Pre-process error reported by the RTM (Genesis)

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)
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Source: Toshiba/Canon CT service error message table (errmsg.eng), device group "Device RTM PRE for Genesis" (Aquilion RX V4-62R004 / Aquilion ONE V4.2). Reference information re-authored by FSELIB — not a copy of the OEM manual.