Error conditionGantry / rotation

3309 — Vertical movement of couch error, Insufficient voltage of Main Power Supply(ALM:13)

Canon Medical (Toshiba) CT error code, reported by the console error system (EMS).

What 3309 means

On Aquilion 16 and Aquilion RX and Aquilion ONE and Aquilion S16 and Asteion Super4 and Activion16 CT systems, status code 3309 indicates: Vertical movement of couch error, Insufficient voltage of Main Power Supply(ALM:13). The code originates in the Gantry / rotation section of the console error system (EMS). Severity level error (Error condition).

Reported action: Couch error detected. Please raise and down by gantry control and try again. If problem persists call service..

Reported by the Toshiba/Canon CT console error system (errmsg.eng / EMS error message table), shared across the Aquilion, Asteion and Activion CT platforms.

Full troubleshooting for 3309

The complete diagnosis, cause tree, and step-by-step remedy for the Gantry / rotation subsystem are documented in the FSELIB Canon Medical (Toshiba) service manual — re-authored, web-first, with real figures.

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Related Gantry / rotation codes

90000010Gantry is tilted — tilt angle not at zeroB1300000Error in Wedge movementB1320000Error in Slit movementB1330000Error in BeamTrimmer movementB1350000Error in Gantry TiltB1360000Error in Gantry RotationB1361000Error in Gantry RotationB13F0000Gantry is not powered ON

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)
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Source: errmsg.eng — Toshiba/Canon CT console (EMS) error message table. Reference information re-authored by FSELIB — not a copy of the OEM manual.