What should a field engineer do about 3021?

Scanning cannot be performed because the tabletop of the angiography system is not positioned at the CT scan position. Set the tabletop to the CT scan position.. Isolate the Couch / table subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the Aquilion 16 / Aquilion RX / Aquilion ONE / Aquilion S16 / Asteion Super4 / Activion16.

Error conditionCouch / table

3021 — CT scanning no position

Q: What is Canon Medical (Toshiba) CT error code 3021?

CT scanning no position. It is reported by the console error system (EMS) on Aquilion 16 and Aquilion RX and Aquilion ONE and Aquilion S16 and Asteion Super4 and Activion16 CT systems. Severity: Error condition; subsystem: Couch / table.

Canon Medical (Toshiba) CT error code, reported by the console error system (EMS).

What 3021 means

On Aquilion 16 and Aquilion RX and Aquilion ONE and Aquilion S16 and Asteion Super4 and Activion16 CT systems, status code 3021 indicates: CT scanning no position. The code originates in the Couch / table section of the console error system (EMS). Severity level error (Error condition).

Reported action: Scanning cannot be performed because the tabletop of the angiography system is not positioned at the CT scan position. Set the tabletop to the CT scan position..

Reported by the Toshiba/Canon CT console error system (errmsg.eng / EMS error message table), shared across the Aquilion, Asteion and Activion CT platforms.

Full troubleshooting for 3021

The complete diagnosis, cause tree, and step-by-step remedy for the Couch / table subsystem are documented in the FSELIB Canon Medical (Toshiba) service manual — re-authored, web-first, with real figures.

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Related Couch / table codes

90000011Table height differs from the height used at scan time B1270000Error in Table movement B1370000Table stopped in illegal position B1380000Error in Couch movement(U/D)B1381000An error is detected in the chain for moving the bed vertically B1382000An error is detected in a signal from the motor for moving the bed vertically B1383000An error is detected in the motor for moving the bed vertically B1384000The bed moved in the opposite direction

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)

Discuss 3021 with other field engineers in the FSELIB forum

Source: errmsg.eng — Toshiba/Canon CT console (EMS) error message table. Reference information re-authored by FSELIB — not a copy of the OEM manual.