What is Agfa CT error code HC11015?

Thermal printhead data line 1 (P1 to MEC P22) connectivity fault. It is reported by the TH Module — Connectivity (TH ↔ THIB ↔ MEC) on DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems. Severity: Alarm; subsystem: TH Module — Connectivity (TH ↔ THIB ↔ MEC).

What should a field engineer do about HC11015?

Check connectors P1 (center of the thermal printhead) and P22 (MEC board) — reconnect if not or badly connected. If the code persists, replace the data cable between P1 and P22; if it still persists after the cable swap, replace the thermal printhead itself.. Isolate the TH Module — Connectivity (TH ↔ THIB ↔ MEC) subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the DryStar 5500 (Type 5364/100) / DryStar 5503 (Type 5364/300).

AlarmTH Module — Connectivity (TH ↔ THIB ↔ MEC)

HC11015 — Thermal printhead data line 1 (P1 to MEC P22) connectivity fault

Agfa CT error code, reported by the TH Module — Connectivity (TH ↔ THIB ↔ MEC).

What HC11015 means

On DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems, status code HC11015 indicates: Thermal printhead data line 1 (P1 to MEC P22) connectivity fault. The code originates in the TH Module — Connectivity (TH ↔ THIB ↔ MEC) section of the TH Module — Connectivity (TH ↔ THIB ↔ MEC). Severity level alarm (Alarm).

Reported action: Check connectors P1 (center of the thermal printhead) and P22 (MEC board) — reconnect if not or badly connected. If the code persists, replace the data cable between P1 and P22; if it still persists after the cable swap, replace the thermal printhead itself..

Raised on the Drystar 5500/5503 when the connectivity of the data cable between P1 on the thermal printhead and P22 on the MEC board is bad, shown on the local display as "Call service".

Full troubleshooting for HC11015

The complete diagnosis, cause tree, and step-by-step remedy for the TH Module — Connectivity (TH ↔ THIB ↔ MEC) subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related TH Module — Connectivity (TH ↔ THIB ↔ MEC) codes

HC10914Thermal printhead data/power connector not connected or resistor bank defective HC10915Thermal printhead thermistor connector not connected or thermistors defective HC11016Thermal printhead data line 2 (P2 to MEC P23) connectivity fault HC11017No connection detected between MEC and THIB boards HC11020No power connection detected between THIB and thermal head HC10053Themis board CPU too hot HC10100MEC PCB test failed HC10814Drum passed sensor S24 not connected or malfunctioning

Discuss HC11015 with other field engineers in the FSELIB forum

Source: AGFA DryStar service manual — HC error catalogue (FSELIB authored corpus). Reference information re-authored by FSELIB — not a copy of the OEM manual.