HC10914 — Thermal printhead data/power connector not connected or resistor bank defective
Agfa CT error code, reported by the TH Module — Connectivity (TH ↔ THIB ↔ MEC).
What HC10914 means
On DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems, status code HC10914 indicates: Thermal printhead data/power connector not connected or resistor bank defective. The code originates in the TH Module — Connectivity (TH ↔ THIB ↔ MEC) section of the TH Module — Connectivity (TH ↔ THIB ↔ MEC). Severity level alarm (Alarm).
Reported action: Check the flat-cable connector on the right-hand side of the thermal printhead, the power cable at the center of the printhead, and the flat-cable connector to P12 on MEC — reconnect if not or badly connected. If reconnecting doesn't clear the code, replace the cable between the printhead and P12 on MEC..
Raised on the Drystar 5500/5503 when the thermal printhead's data/power switch connector is not connected, or all thermal printhead resistors are found defective, shown on the local display as "Call service". Covers the flat cable from the right-hand side of the thermal printhead to P12 on the MEC board.
Full troubleshooting for HC10914
The complete diagnosis, cause tree, and step-by-step remedy for the TH Module — Connectivity (TH ↔ THIB ↔ MEC) subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.
Open the Activion16 service manualRelated TH Module — Connectivity (TH ↔ THIB ↔ MEC) codes
Source: AGFA DryStar service manual — HC error catalogue (FSELIB authored corpus). Reference information re-authored by FSELIB — not a copy of the OEM manual.