What is Philips CT error code ER39?

First-view overtime. It is reported by the Stator Control Board (Gantry Control Electronics) on Access Series CT (6/16/Dual) CT systems. Severity: Alarm — stator control board error condition; subsystem: Gantry Control (Stator Control Board).

What should a field engineer do about ER39?

Cross-reference System Error Code 0x5724 in the system log. Follow the Scan Start flow chart (Section 2.3) — the first view of the scan did not complete within the expected time; check the data path and gantry rotation status.. Isolate the Gantry Control (Stator Control Board) subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the Access Series CT (6/16/Dual).

Alarm — stator control board error conditionGantry Control (Stator Control Board)

ER39 — First-view overtime

Philips CT error code, reported by the Stator Control Board (Gantry Control Electronics).

What ER39 means

On Access Series CT (6/16/Dual) CT systems, status code ER39 indicates: First-view overtime. The code originates in the Gantry Control (Stator Control Board) section of the Stator Control Board (Gantry Control Electronics). Severity level alarm (Alarm — stator control board error condition).

Reported action: Cross-reference System Error Code 0x5724 in the system log. Follow the Scan Start flow chart (Section 2.3) — the first view of the scan did not complete within the expected time; check the data path and gantry rotation status..

Listed in Table 1-3 'Stator Control Board Error Code vs System Error Code' of the Philips Access CT Service Trouble Shooting Guide (459800863401 Rev. C), for the Access Series CT (6/16/Dual) family. Not confirmed for other Philips CT systems.

Full troubleshooting for ER39

The complete diagnosis, cause tree, and step-by-step remedy for the Gantry Control (Stator Control Board) subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related Gantry Control (Stator Control Board) codes

ER0EGantry foot switch error ER0FHost-to-Gantry interface board cable abnormal ER12Temperature measurement board communication time-out ER13Temperature measurement board communication CRC error ER14Stator Control Board A/D converter communication time-out ER15Stator Control Board A/D converter self-detect failed ER16CAN command send time-out ER17CAN inquiry command time-out

Discuss ER39 with other field engineers in the FSELIB forum

Source: Philips Access CT Service Trouble Shooting Guide — 459800863401 Rev. C. Reference information re-authored by FSELIB — not a copy of the OEM manual.