What should a field engineer do about 80010004?

The command was refused because SHIF was not in the ROM state it requires. Bring SHIF into the expected state before reissuing the command, then retry the operation.. Isolate the SHIF subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the Aquilion RX / V4-62R004 / V3.20R003 / Aquilion ONE / V4.2 / Aquilion S16 / Asteion Super4 / Aquilion 16.

Information / dialogSHIF

80010004 — SHIF command rejected — not in ROM state

Q: What is Canon Medical (Toshiba) CT error code 80010004?

SHIF command rejected — not in ROM state. It is reported by the SHIF on Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems. Severity: Information / dialog; subsystem: SHIF.

Canon Medical (Toshiba) CT error code, reported by the SHIF.

What 80010004 means

On Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems, status code 80010004 indicates: SHIF command rejected — not in ROM state. The code originates in the SHIF section of the SHIF. Severity level 1 (Information / dialog).

Reported action: The command was refused because SHIF was not in the ROM state it requires. Bring SHIF into the expected state before reissuing the command, then retry the operation..

Listed for Aquilion 16, Aquilion RX/V4-62R004, Aquilion ONE/V4.2, Aquilion S16, Asteion Super4 and V3.20R003, under the 30:Device SHIF table, where the OEM text reads "Command rejected ( non-ROM state now)." (OEM spacing preserved).

Full troubleshooting for 80010004

The complete diagnosis, cause tree, and step-by-step remedy for the SHIF subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related SHIF codes

80010001SHIF error — incorrect command rejected 80010002SHIF error — incorrect parameter rejected 80010003SHIF error — message queue overflow 80010005SHIF command rejected — not in RAM state 80010006SHIF error — memory pool full 8001000BSHIF error — missing data for more than 0.5 s 8001000FSHIF error — pre-process collision 80010010SHIF error — incorrect SCAN_CONFIG

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)

Discuss 80010004 with other field engineers in the FSELIB forum

Source: errmsg.eng — 30:Device SHIF table. Reference information re-authored by FSELIB — not a copy of the OEM manual.