What should a field engineer do about HC11104?

Check the drum-positioning unit for an obstruction and remove it. If the thermal head still fails to reach the home position, power off the printer and replace the TH-positioning motor M3.. Isolate the Thermal Head Module — Positioning Mechanics subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the DryStar 5500 (Type 5364/100) / DryStar 5503 (Type 5364/300).

AlarmThermal Head Module — Positioning Mechanics

HC11104 — Thermal head fails to reach the home position

Q: What is Agfa CT error code HC11104?

Thermal head fails to reach the home position. It is reported by the Thermal Head Module on DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems. Severity: Alarm; subsystem: Thermal Head Module — Positioning Mechanics.

Agfa CT error code, reported by the Thermal Head Module.

What HC11104 means

On DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems, status code HC11104 indicates: Thermal head fails to reach the home position. The code originates in the Thermal Head Module — Positioning Mechanics section of the Thermal Head Module. Severity level alarm (Alarm).

Reported action: Check the drum-positioning unit for an obstruction and remove it. If the thermal head still fails to reach the home position, power off the printer and replace the TH-positioning motor M3..

Raised on the Drystar 5500/5503 when the thermal head fails to reach the 'home' position. Classed as a Defect, and the printer shows "Call service". Documented in the appendix alongside the counterpart 'print' position fault HC11103.

Full troubleshooting for HC11104

The complete diagnosis, cause tree, and step-by-step remedy for the Thermal Head Module — Positioning Mechanics subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related Thermal Head Module — Positioning Mechanics codes

HC11103Thermal head fails to reach the print position HC10053Themis board CPU too hot HC10100MEC PCB test failed HC10814Drum passed sensor S24 not connected or malfunctioning HC10815Drum entry sensor S23 not connected or malfunctioning HC11000Firewire cable between Crius and Themis boards not connected or faulty HC1100124V actuator power not available on the MEC board HC1100324V / 12V / 5V voltages not OK on the MEC board

Discuss HC11104 with other field engineers in the FSELIB forum

Source: AGFA DryStar service manual — HC error catalogue (FSELIB authored corpus). Reference information re-authored by FSELIB — not a copy of the OEM manual.