What should a field engineer do about HC11003?

Check the connection first: connector P24 on the MEC board, connector P3 on the power supply, and the wiring from PSU-P3 to MEC-P24. If the connection is good, the fault is either on the power supply or in the voltage-measuring function of the MEC board — replace the failing one.. Isolate the MEC Board — Power Supply Rails subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the DryStar 5500 (Type 5364/100) / DryStar 5503 (Type 5364/300).

AlarmMEC Board — Power Supply Rails

HC11003 — 24V / 12V / 5V voltages not OK on the MEC board

Q: What is Agfa CT error code HC11003?

24V / 12V / 5V voltages not OK on the MEC board. It is reported by the MEC Board on DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems. Severity: Alarm; subsystem: MEC Board — Power Supply Rails.

Agfa CT error code, reported by the MEC Board.

What HC11003 means

On DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems, status code HC11003 indicates: 24V / 12V / 5V voltages not OK on the MEC board. The code originates in the MEC Board — Power Supply Rails section of the MEC Board. Severity level alarm (Alarm).

Reported action: Check the connection first: connector P24 on the MEC board, connector P3 on the power supply, and the wiring from PSU-P3 to MEC-P24. If the connection is good, the fault is either on the power supply or in the voltage-measuring function of the MEC board — replace the failing one..

Raised on the Drystar 5500/5503 when the 24V, 12V and 5V voltages are not OK on the MEC board. The printer shows "Call service". Catalogued in the appendix next to the MEC board's other power fault codes, HC11001 and HC11002.

Full troubleshooting for HC11003

The complete diagnosis, cause tree, and step-by-step remedy for the MEC Board — Power Supply Rails subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related MEC Board — Power Supply Rails codes

HC1100124V actuator power not available on the MEC board HC10053Themis board CPU too hot HC10100MEC PCB test failed HC10814Drum passed sensor S24 not connected or malfunctioning HC10815Drum entry sensor S23 not connected or malfunctioning HC11000Firewire cable between Crius and Themis boards not connected or faulty HC11006Connector P21 not detected on the MEC board HC11007Connector P27 not detected on the MEC board

Discuss HC11003 with other field engineers in the FSELIB forum

Source: AGFA DryStar service manual — HC error catalogue (FSELIB authored corpus). Reference information re-authored by FSELIB — not a copy of the OEM manual.