HC10909 — Sorter transport motor M12 not connected or malfunctioning
Agfa CT error code, reported by the Output Sorter Module.
What HC10909 means
On DryStar 5500 and DryStar 5503 CT systems, status code HC10909 indicates: Sorter transport motor M12 not connected or malfunctioning. The code originates in the Output Sorter Module — Transport Motors section of the Output Sorter Module. Severity level alarm (Alarm).
Reported action: Check the connector of M12, then connector P28 on the MEC board, then the wiring between M12 and MEC/P28 with a multimeter, fixing whatever is not OK. If the wiring is good, power off the printer and replace M12; if the fault stays, the MEC board itself has to be replaced..
Raised on the DryStar 5500/5503 output sorter module when the sorter transport motor M12 is not connected or is malfunctioning. The printer shows "Call service". Filed with the other output-sorter fault codes (HC10823, HC10831-HC10835, HC10907-HC10909, HC11223-HC11224, HC11238-HC11241).
Full troubleshooting for HC10909
The complete diagnosis, cause tree, and step-by-step remedy for the Output Sorter Module — Transport Motors subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.
Open the Activion16 service manualRelated Output Sorter Module — Transport Motors codes
Source: AGFA DryStar service manual — HC error catalogue (FSELIB authored corpus). Reference information re-authored by FSELIB — not a copy of the OEM manual.