ProcedureSoftwareEmergency

Recover from a Failed Upgrade — Emergency Software Installation (Printer in "Error - System Failure")

When a DryStar 5300 hangs showing "Error - System Failure" for more than 10 minutes during a SW 2.0.0_C1 upgrade, build an emergency-install CF card at the Service PC and reinstall the printer's software from it — a process that reformats the internal CF card — choosing at the local keypad whether to preserve the printer's existing configuration or let it return to factory defaults.

Applies to
DryStar 5300, Type 5365 — source Chapter 7, Appendix §6.4 "Emergency Software Upgrade," Field Modifications (DD+DIS350.05E), Edition 1, Revision 9 (2006-01-20), document p.486-487. Triggered from §3.1's own escalation note (the regular CF-card SW 2.0.0_C1 upgrade path) when the printer hangs displaying "Error - System Failure" for more than 10 minutes during that upgrade — see [Perform the SW 2.0.0_C1 upgrade via CF card (regular path)](agfa-dry-drystar5300-sw-upgrade-install-via-cf-card).
Personnel
1 technician · Service-level technician or key-operator: builds an emergency-install CF card at the Service PC (copies the contents of directory \emergency_install off the SW 2.0.0_C1 CF card), inserts that card into the printer, reboots it, and answers the local-keypad "Do you want to preserve config?" prompt with an understanding of what each answer does internally (see "What happens internally," below). Source assigns no formal skill-level label to this section (derived).
Steps
7 steps
Source
DD+DIS350.05E — Drystar 5300, Field Modifications, Chapter 7, Appendix §6.4 "Emergency Software Upgrade" (chapter-footer "Chapter 7 / 24" through "Chapter 7 / 25"), Edition 1, Revision 9 (2006-01-20), document p.486-487.

Safety

NOTICE

Hazard: Some of the printer's boards get re-programmed during the emergency software upgrade.

Consequence: If that board re-programming is interrupted by a power loss, the specific board involved may become unusable.

Avoidance: Do not reboot the printer before requested to by a local keypad message.

Full step-by-step for Recover from a Failed Upgrade — Emergency Software Installation (Printer in "Error - System Failure")

All 7 steps are documented in the FSELIB DryStar 5300 service manual — re-authored, web-first, with the real figures from the source.

Open the full procedure

Related Software guides

ADVP — DICOM Test Tool6 stepsPrinter Bootup-Message via HyperTerminal12 stepsEmergency SW Installation on a New, Empty Internal CF Card6 stepsEmergency SW Installation on a Printer in "Error - System Failure" State4 stepsEntering Site Data0 stepsAdjusting Image Quality at the Printer (LUT, Interpolation, Dmax)6 steps
View all DryStar 5300 guides

Source: DD+DIS350.05E — Drystar 5300, Field Modifications, Chapter 7, Appendix §6.4 "Emergency Software Upgrade" (chapter-footer "Chapter 7 / 24" through "Chapter 7 / 25"), Edition 1, Revision 9 (2006-01-20), document p.486-487.. Preview re-authored by FSELIB — the full procedure with figures and steps is in the paid service manual.