When a Connectivity, DICOM, or film-jam problem won't go away on its own, this is the exact 8-step escalation checklist Agfa's support center expects — what to set to TRACE, how to reproduce the fault, and which three files to collect and send.
Applies to
DryStar 5300 (Type 5365/100) — source Chapter 3.2 "Machine specific tools, software tools and auxiliary means," §2.6 "Printer Logging" intro + §2.6.1 "Required Information for the Support Center," document p.146-147.
Personnel
1 technician · Service-level technician — sets logging tasks to TRACE via the Service Engineer Tools web page, reproduces a fault, reboots the printer, and retrieves/sends three already-generated files via a Service Command session; no measurement or disassembly is described in this section (derived — source does not assign a formal skill-level label to it).
Steps
8 steps
Source
DD+DIS346.05E, Repair and Service, Chapter 3.2 "Machine specific tools, software tools and auxiliary means," §2.6 "Printer Logging" intro + §2.6.1 "Required Information for the Support Center," Edition 1, Revision 7 (2006-01-26), document p.146-147 (chapter-relative footers "Chapter 3.2/30" and "Chapter 3.2/31")
Full step-by-step for Required Information for the Support Center
All 8 steps are documented in the FSELIB DryStar 5300 service manual — re-authored, web-first, with the real figures from the source.
Source: DD+DIS346.05E, Repair and Service, Chapter 3.2 "Machine specific tools, software tools and auxiliary means," §2.6 "Printer Logging" intro + §2.6.1 "Required Information for the Support Center," Edition 1, Revision 7 (2006-01-26), document p.146-147 (chapter-relative footers "Chapter 3.2/30" and "Chapter 3.2/31"). Preview re-authored by FSELIB — the full procedure with figures and steps is in the paid service manual.