ProcedureSoftwareTroubleshootingTroubleshooting

Infocounter — Purpose and How to Access It (Report vs. Service Command Session)

The infocounter is the DryStar 5300's persistent troubleshooting log — before you touch a printer for maintenance, or when you're trying to make sense of a fault, pull this file first; this page covers what it holds and the two ways to get it onto a Service PC.

Applies to
DryStar 5300, Type 5365/100 (source Chapter 3.2, §2.2/2.2.1/2.2.2, Repair and Service: Machine specific tools, software tools and auxiliary means, Edition 1, Revision 7, 2006-01-26).
Personnel
1 technician · Service-level technician — connects a Service PC to the printer's network, navigates the Service Engineer Tools webpages, and (Method B only) saves and unzips an infocounter archive file. No disassembly is described in this section (derived — source does not assign a formal skill-level label to this section).
Steps
12 steps
Source
DD+DIS346.05E — Drystar 5300 Repair and Service, Machine specific tools, software tools and auxiliary means, Chapter 3.2/5-8, §2.2 'Infocounter' + §2.2.1 'Infocounter Analysis via Printers Infocounters Report' + §2.2.2 'Infocounter Analysis via Service Command session', Edition 1, Revision 7 (2006-01-26), document p.121-124 (Type 5365/100)

Tools & parts

ItemPart numberQty
Service PCn/a in source1
Network connection to the printern/a in source—

Full step-by-step for Infocounter — Purpose and How to Access It (Report vs. Service Command Session)

All 12 steps are documented in the FSELIB DryStar 5300 service manual — re-authored, web-first, with the real figures from the source.

Open the full procedure

Related Software guides

ADVP — DICOM Test Tool6 stepsPrinter Bootup-Message via HyperTerminal12 stepsEmergency SW Installation on a New, Empty Internal CF Card6 stepsEmergency SW Installation on a Printer in "Error - System Failure" State4 stepsEntering Site Data0 stepsAdjusting Image Quality at the Printer (LUT, Interpolation, Dmax)6 steps
View all DryStar 5300 guides

Source: DD+DIS346.05E — Drystar 5300 Repair and Service, Machine specific tools, software tools and auxiliary means, Chapter 3.2/5-8, §2.2 'Infocounter' + §2.2.1 'Infocounter Analysis via Printers Infocounters Report' + §2.2.2 'Infocounter Analysis via Service Command session', Edition 1, Revision 7 (2006-01-26), document p.121-124 (Type 5365/100). Preview re-authored by FSELIB — the full procedure with figures and steps is in the paid service manual.