Alarm — high severityRTM PRE — pre-process stage

C0010011 — Pre-process error before CT image reconstruction (RTM PRE)

Canon Medical (Toshiba) CT error code, reported by the RTM PRE (pre-process stage).

What C0010011 means

On Aquilion RX / V4-62R004 and V3.20R003 and Aquilion ONE / V4.2 and Aquilion S16 and Asteion Super4 and Aquilion 16 CT systems, status code C0010011 indicates: Pre-process error before CT image reconstruction (RTM PRE). The code originates in the RTM PRE — pre-process stage section of the RTM PRE (pre-process stage). Severity level A1 (Alarm — high severity).

Reported action: Review the images from the triggering scan before releasing the patient, and write down which acquisition protocol produced the alarm. The error table gives nothing beyond "Error in pre-process." for this code, so escalate to your service representative with the scan details and note whether it repeats on the same protocol..

Reported on Aquilion 16, Aquilion RX/V4-62R004, Aquilion ONE/V4.2, Aquilion S16, Asteion Super4 and V3.20R003. It comes from the 100:Device RTM PRE group of the console error table, where the OEM text reads "Error in pre-process.", graded A1 (high-severity alarm). RTM is the real time manager on the CT console; PRE is the pre-process stage that scan raw data goes through before image reconstruction.

Full troubleshooting for C0010011

The complete diagnosis, cause tree, and step-by-step remedy for the RTM PRE — pre-process stage subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related RTM PRE — pre-process stage codes

4001000DPre-process error before CT image reconstruction (RTM PRE)C0010009"Error in pre-process" alarm on the CT console (RTM PRE)C001000APre-process error before CT image reconstruction (RTM PRE)C001000BHigh-severity pre-process alarm on the CT console (RTM PRE)C001000C"Error in pre-process" alarm on the CT console (RTM PRE)C001000EPre-process error before CT image reconstruction (RTM PRE)C001000FHigh-severity pre-process alarm on the CT console (RTM PRE)C0010010"Error in pre-process" alarm on the CT console (RTM PRE)

Related service procedures

Run the console malfunction-diagnosis program (hwtest)Console (Diagnostics)Run the independent MHR PWB test (diagnostics) from the RTM terminalConsole (Diagnostics)Remove the host PC unit (PX74-07959 GR-1/GR-2)Console (Operation)Remove the host PC unit (PX74-08766 GR-1/GR-2)Console (Operation)Remove and install an RDD disk/power-supply unit (Rorke Data)Console (Recon)Remove and install an RDD fan unit (Rorke Data)Console (Recon)
Discuss C0010011 with other field engineers in the FSELIB forum

Source: errmsg.eng — 100:Device RTM PRE table. Reference information re-authored by FSELIB — not a copy of the OEM manual.