What is Agfa CT error code HC11313?

Print count abnormally high before Printer Installation Wizard completed. It is reported by the System Initialization — Installation Completeness on DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems. Severity: Alarm; subsystem: Installation Completeness — Print Count Check.

What should a field engineer do about HC11313?

No field repair is required — the source's own cure is passive: an alarm mail is sent to service automatically to confirm the observation. Verify the Printer Installation Wizard was otherwise run to completion rather than chasing a hardware fault.. Isolate the Installation Completeness — Print Count Check subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the DryStar 5500 (Type 5364/100) / DryStar 5503 (Type 5364/300).

AlarmInstallation Completeness — Print Count Check

HC11313 — Print count abnormally high before Printer Installation Wizard completed

Agfa CT error code, reported by the System Initialization — Installation Completeness.

What HC11313 means

On DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems, status code HC11313 indicates: Print count abnormally high before Printer Installation Wizard completed. The code originates in the Installation Completeness — Print Count Check section of the System Initialization — Installation Completeness. Severity level alarm (Alarm).

Reported action: No field repair is required — the source's own cure is passive: an alarm mail is sent to service automatically to confirm the observation. Verify the Printer Installation Wizard was otherwise run to completion rather than chasing a hardware fault..

Raised on the Drystar 5500/5503 when the Printer Installation Wizard finds an abnormally high image count already logged on the unit before installation, shown on the local display as "Max.number of print-outs reached". Sits alongside HC11311 as one of the printer's own installation-completeness checks, evidence the unit was used or tested before being properly installed at the customer site.

Full troubleshooting for HC11313

The complete diagnosis, cause tree, and step-by-step remedy for the Installation Completeness — Print Count Check subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related Installation Completeness — Print Count Check codes

HC10053Themis board CPU too hot HC10100MEC PCB test failed HC10814Drum passed sensor S24 not connected or malfunctioning HC10815Drum entry sensor S23 not connected or malfunctioning HC11000Firewire cable between Crius and Themis boards not connected or faulty HC1100124V actuator power not available on the MEC board HC1100324V / 12V / 5V voltages not OK on the MEC board HC11006Connector P21 not detected on the MEC board

Discuss HC11313 with other field engineers in the FSELIB forum

Source: AGFA DryStar service manual — HC error catalogue (FSELIB authored corpus). Reference information re-authored by FSELIB — not a copy of the OEM manual.