What is Agfa CT error code HC11311?

System date incorrect — Printer Installation Wizard never completed. It is reported by the System Initialization — Installation Completeness on DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems. Severity: Alarm; subsystem: Installation Completeness — System Date Check.

What should a field engineer do about HC11311?

Run (or re-run) the Printer Installation Wizard from the key-operator interface to completion, including setting the system date and time to the correct values as part of that process.. Isolate the Installation Completeness — System Date Check subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the DryStar 5500 (Type 5364/100) / DryStar 5503 (Type 5364/300).

AlarmInstallation Completeness — System Date Check

HC11311 — System date incorrect — Printer Installation Wizard never completed

Agfa CT error code, reported by the System Initialization — Installation Completeness.

What HC11311 means

On DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems, status code HC11311 indicates: System date incorrect — Printer Installation Wizard never completed. The code originates in the Installation Completeness — System Date Check section of the System Initialization — Installation Completeness. Severity level alarm (Alarm).

Reported action: Run (or re-run) the Printer Installation Wizard from the key-operator interface to completion, including setting the system date and time to the correct values as part of that process..

Raised on the Drystar 5500/5503 when the system clock is wrong, shown on the local display as "Incorrect date". The source states this means the Printer Installation Wizard has never been performed or was not finished correctly — it is an installation-completeness flag, not a clock hardware fault.

Full troubleshooting for HC11311

The complete diagnosis, cause tree, and step-by-step remedy for the Installation Completeness — System Date Check subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related Installation Completeness — System Date Check codes

HC10053Themis board CPU too hot HC10100MEC PCB test failed HC10814Drum passed sensor S24 not connected or malfunctioning HC10815Drum entry sensor S23 not connected or malfunctioning HC11000Firewire cable between Crius and Themis boards not connected or faulty HC1100124V actuator power not available on the MEC board HC1100324V / 12V / 5V voltages not OK on the MEC board HC11006Connector P21 not detected on the MEC board

Discuss HC11311 with other field engineers in the FSELIB forum

Source: AGFA DryStar service manual — HC error catalogue (FSELIB authored corpus). Reference information re-authored by FSELIB — not a copy of the OEM manual.