What is Agfa CT error code HC11224?

Sorter fails to reach the selected output tray in time. It is reported by the Output Sorter Module on DryStar 5500 and DryStar 5503 CT systems. Severity: Alarm; subsystem: Output Sorter Module — Jam / Timing Faults.

What should a field engineer do about HC11224?

Clear the output jam and check the sorter positioning mechanism — motor M12 and tray-position sensors S28, S29, S30 and S31 — for a mechanical fault preventing the sorter from reaching the selected tray.. Isolate the Output Sorter Module — Jam / Timing Faults subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the DryStar 5500 / DryStar 5503.

AlarmOutput Sorter Module — Jam / Timing Faults

HC11224 — Sorter fails to reach the selected output tray in time

Agfa CT error code, reported by the Output Sorter Module.

What HC11224 means

On DryStar 5500 and DryStar 5503 CT systems, status code HC11224 indicates: Sorter fails to reach the selected output tray in time. The code originates in the Output Sorter Module — Jam / Timing Faults section of the Output Sorter Module. Severity level alarm (Alarm).

Reported action: Clear the output jam and check the sorter positioning mechanism — motor M12 and tray-position sensors S28, S29, S30 and S31 — for a mechanical fault preventing the sorter from reaching the selected tray..

Raised on the DryStar 5500/5503 output sorter module when the sorter does not reach the selected output tray in time. The printer shows "Remove output jam". Filed with the other output-sorter fault codes (HC10823, HC10831-HC10835, HC10907-HC10909, HC11223-HC11224, HC11238-HC11241).

Full troubleshooting for HC11224

The complete diagnosis, cause tree, and step-by-step remedy for the Output Sorter Module — Jam / Timing Faults subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related Output Sorter Module — Jam / Timing Faults codes

HC11223Sheet fails to transport into the output sorter trays (sensor S27)HC11238Sorter entry sensor S25 stuck activated at startup (film jam)HC10053Themis board CPU too hot HC10100MEC PCB test failed HC10814Drum passed sensor S24 not connected or malfunctioning HC10815Drum entry sensor S23 not connected or malfunctioning HC11000Firewire cable between Crius and Themis boards not connected or faulty HC1100124V actuator power not available on the MEC board

Discuss HC11224 with other field engineers in the FSELIB forum

Source: AGFA DryStar service manual — HC error catalogue (FSELIB authored corpus). Reference information re-authored by FSELIB — not a copy of the OEM manual.