HC11123 — Alarm e-mail failed to send
Agfa CT error code, reported by the Network & Service Communication.
What HC11123 means
On DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems, status code HC11123 indicates: Alarm e-mail failed to send. The code originates in the Network — Alarm E-Mail section of the Network & Service Communication. Severity level alarm (Alarm).
Reported action: Work through the documented causes in order: check the network cable at the rear of the printer; confirm with your network administrator that the network and mail servers are operative; verify the configured error-mail destination settings; if none of that clears it, the Crius board's network port is defective and the board (Part CRIUS) must be replaced..
Raised on the Drystar 5500/5503 when the printer's alarm-mail function fails to send. Classed as a Failure; local display shows "E-mail problem". Four documented causes: no physical network connection, the network or mail server being down, incorrect error-mail destination settings, or a defective network port on the Crius board.
Full troubleshooting for HC11123
The complete diagnosis, cause tree, and step-by-step remedy for the Network — Alarm E-Mail subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.
Open the Activion16 service manualRelated Network — Alarm E-Mail codes
Source: AGFA DryStar service manual — HC error catalogue (FSELIB authored corpus). Reference information re-authored by FSELIB — not a copy of the OEM manual.