What should a field engineer do about HC10304?

The appendix gives no internal test or repair path for the module itself — power off the printer and replace the power supply module (Part PS_spare).. Isolate the Power Supply Module — Self-Test / Rail Voltages subsystem and follow the status-code troubleshooting in the service manual. FSELIB documents the full diagnosis and remedy for the DryStar 5500 (Type 5364/100) / DryStar 5503 (Type 5364/300).

AlarmPower Supply Module — Self-Test / Rail Voltages

HC10304 — Power supply module motor voltage out of range

Q: What is Agfa CT error code HC10304?

Power supply module motor voltage out of range. It is reported by the Power Supply Module on DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems. Severity: Alarm; subsystem: Power Supply Module — Self-Test / Rail Voltages.

Agfa CT error code, reported by the Power Supply Module.

What HC10304 means

On DryStar 5500 (Type 5364/100) and DryStar 5503 (Type 5364/300) CT systems, status code HC10304 indicates: Power supply module motor voltage out of range. The code originates in the Power Supply Module — Self-Test / Rail Voltages section of the Power Supply Module. Severity level alarm (Alarm).

Reported action: The appendix gives no internal test or repair path for the module itself — power off the printer and replace the power supply module (Part PS_spare)..

Raised on the Drystar 5500/5503 when the power-motor voltage supplied by the power supply module is out of range. Classed as a Defect — the printer shows "Call service" — and grouped in the same power-supply self-test group as HC10300-HC10303.

Full troubleshooting for HC10304

The complete diagnosis, cause tree, and step-by-step remedy for the Power Supply Module — Self-Test / Rail Voltages subsystem are documented in the FSELIB Activion16 (TSX-031A) service manual — re-authored, web-first, with real figures.

Open the Activion16 service manual

Related Power Supply Module — Self-Test / Rail Voltages codes

HC10303Power supply module logic voltage out of range HC10053Themis board CPU too hot HC10100MEC PCB test failed HC10814Drum passed sensor S24 not connected or malfunctioning HC10815Drum entry sensor S23 not connected or malfunctioning HC11000Firewire cable between Crius and Themis boards not connected or faulty HC1100124V actuator power not available on the MEC board HC1100324V / 12V / 5V voltages not OK on the MEC board

Discuss HC10304 with other field engineers in the FSELIB forum

Source: AGFA DryStar service manual — HC error catalogue (FSELIB authored corpus). Reference information re-authored by FSELIB — not a copy of the OEM manual.