GE Healthcare · MRExcite
Unable to Obtain Cable Needed for Customer Turnover.
Symptom
Unable to Obtain Cable Needed for Customer Turnover See long description FE contacted the OLC to find a cable which did not arrive for a new installation. The FE did not receive the cable with the installation. He filed a "Missing in Shipment" order but was told he would have to wait five weeks for the cable. He couldn't wait that long as the customer expected turnover soon. This cable is necessary to be able to calibrate and run the system.
Applies to
- Models
- Excite
- Product
- Excite Includes Excite 1 and Excite 2, 10.0, 11.0 and 11.1 Software.
- Software
- 11.0 Only for 1.5T Excite product. 12.0 is Excite HD and 14.0 is Excite HDx. Note, 3T Excite goes with software G3, not 11.0 or 11.1.
- Area
- MR
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