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GE Healthcare · MRExcite

Service Browser does not come up even after selecting Service Browser button Also known as Service Desktop.

Symptom

Service Browser does not come up even after selecting Service Browser button. See long description. Service Browser does not come up even when selecting Service Browser button. Short of a LFC this feature has been corrupted at times. Engineering is investigating Please submit a iTraq. Here is a workaround to get you into the service browser. Please perform a sprsnap at the time of the failure. How To Check if the XF86Config-4 File is corupt. root@MR_EIA2]# cd /etc/X11 [root@MR_EIA2]# ls -lrt total 40 -rw-r--r-- 1 root root 210 Aug 15 2001 xsrirc -rw-r--r-- 1 root root 613 Apr 8 2002 Xmodmap -rwxr-xr-x 1 root root 1310 Apr 19 2002 prefdm -rw-r--r-- 1 root root 3413 May 14 2003 XftConfig drwxr-xr-x 10 root root 131 Jun 2 14:55 applnk drwxr-xr-x 2 root root 19 Jun 2 14:56 fs drwxr-xr-x 2 root root 4096 Jun 2 14:57 sysconfig drwxr-xr-x 2 root root 147 Jun 2 14:57 starthere drwxr-xr-x 2 root root 23 Jun 2 14:57 serverconfig drwxr-xr-x 2 root root 23 Jun 2 14:58 xsm drwxr-xr-x 2 root root 27 Jun 2 14:58 xserver lrwxrwxrwx 1 root root 27 Jun 2 14:58 xkb -> ../../usr/X11R6/lib/X11/xkb drwxr-xr-x 4 root root 68 Jun 2 14:58 rstart drwxr-xr-x 2 root root 21 Jun 2 14:58 proxymngr drwxr-xr-x 2 root root 24 Jun 2 14:58 lbxproxy drwxr-xr-x 2 root root 25 Jun 2 14:58 twm drwxr-xr-x 3 root root 51 Jun 2 14:58 xinit drwxr-xr-x 6 root root 4096 Jun 2 14:58 gdm drwxr-xr-x 3 root root 4096 Jun 2 14:58 xdm -r--r--r-- 1 root root 1439 Jun 2 20:06 XF86Config-4.orig good back up lrwxrwxrwx 1 root root 27 Jun 2 20:06 X -> ../../usr/X11R6/bin/XFree86 -rw-r--r-- 1 root root 2072 Jul 27 22:19 XF86Config-4.original -rw-r--r-- 1 root root 2072 Oct 27 12:28 XF86Config-4 Corrupt file [root@MR_EIA2]# more XF86Config-4 [root@MR_EIA2]# Note this file is blank it should look like this. [root@MR_EIA2]# more XF86Config-4 # # XF86Config-4 # Section "ServerLayout" Identifier "NVidia Single Head Configuration" Screen 0 "Screen0" InputDevice "Mouse0" "CorePointer" InputDevice "Keyboard0" "CoreKeyboard" EndSection Section "Files" RgbPath "/usr/X11R6/lib/X11/rgb" FontPath "unix/:7100" EndSection Section "Module" Load "dbe" Load "extmod" Load "glx" Load "fbdevhw" Load "record" Load "v4l" EndSection Section "InputDevice" Identifier "Keyboard0" Driver "keyboard" Option "XkbRules" "xfree86" Option "XkbModel" "pc105" Option "XkbLayout" "xxKEYTABLExx" Option "XkbVariant" "basic" EndSection Section "InputDevice" Identifier "Mouse0" Driver "mouse" Option "Protocol" "PS/2" Option "Device" "/dev/psaux" Option "ZAxisMapping" "4 5" Option "Emulate3Buttons" "no" EndSection Section "Monitor" Identifier "Monitor0" VendorName "Monitor Vendor" ModelName "Monitor Model" HorizSync 30.0-107.0 VertRefresh 50.0-77.0 Option "dpms" EndSection Section "Device" Identifier "Nvidia0" Driver "nvidia" VendorName "NVIDIA GeForce (generic)" BoardName "NVIDIA GeForce (generic)" BusID "PCI:1:0:0" Screen 0 Option "NoDDC" "on" # Option "ConnectedMonitor" "CRT" Option "Overlay" "off" EndSection Section "Screen" Identifier "Screen0" Device "Nvidia0" Monitor "Monitor0" DefaultDepth 24 Subsection "Display" Depth 24 Modes "1280x1024" EndSubsection EndSection Section "DRI" Mode 0666 EndSection Back up the corrupt file why "cause just in case." hopefully not needed. [root@MR_EIA2]# mv XF86Config-4 XF86Config-4.LFC Restore good backup file [root@MR_EIA2]# cp XF86Config-4.orig XF86Config-4 Check your work [root@MR_EIA2]# ls -lrt total 44 -rw-r--r-- 1 root root 210 Aug 15 2001 xsrirc -rw-r--r-- 1 root root 613 Apr 8 2002 Xmodmap -rwxr-xr-x 1 root root 1310 Apr 19 2002 prefdm -rw-r--r-- 1 root root 3413 May 14 2003 XftConfig drwxr-xr-x 10 root root 131 Jun 2 14:55 applnk drwxr-xr-x 2 root root 19 Jun 2 14:56 fs drwxr-xr-x 2 root root 4096 Jun 2 14:57 sysconfig drwxr-xr-x 2 root root 147 Jun 2 14:57 starthere drwxr-xr-x 2 root root 23 Jun 2 14:57 serverconfig drwxr-xr-x 2 root root 23 Jun 2 14:58 xsm drwxr-xr-x 2 root root 27 Jun 2 14:58 xserver lrwxrwxrwx 1 root root 27 Jun 2 14:58 xkb -> ../../usr/X11R6/lib/X11/xkb drwxr-xr-x 4 root root 68 Jun 2 14:58 rstart drwxr-xr-x 2 root root 21 Jun 2 14:58 proxymngr drwxr-xr-x 2 root root 24 Jun 2 14:58 lbxproxy drwxr-xr-x 2 root root 25 Jun 2 14:58 twm drwxr-xr-x 3 root root 51 Jun 2 14:58 xinit drwxr-xr-x 6 root root 4096 Jun 2 14:58 gdm drwxr-xr-x 3 root root 4096 Jun 2 14:58 xdm -r--r--r-- 1 root root 1439 Jun 2 20:06 XF86Config-4.orig lrwxrwxrwx 1 root root 27 Jun 2 20:06 X -> ../../usr/X11R6/bin/XFree86 -rw-r--r-- 1 root root 2072 Jul 27 22:19 XF86Config-4.original -rw-r--r-- 1 root root 2072 Oct 27 12:28 XF86Config-4.LFC -r--r--r-- 1 root root 1439 Oct 27 12:47 XF86Config-4 Change permissions this opens them up "Just In Case" [root@MR_EIA2]# chmod 777 XF86Config-4 [root@MR_EIA2]# ls -lrt total 44 -rw-r--r-- 1 root root 210 Aug 15 2001 xsrirc -rw-r--r-- 1 root root 613 Apr 8 2002 Xmodmap -rwxr-xr-x 1 root root 1310 Apr 19 2002 prefdm -rw-r--r-- 1 root root 3413 May 14 2003 XftConfig drwxr-xr-x 10 root root 131 Jun 2 14:55 applnk drwxr-xr-x 2 root root 19 Jun 2 14:56 fs drwxr-xr-x 2 root root 4096 Jun 2 14:57 sysconfig drwxr-xr-x 2 root root 147 Jun 2 14:57 starthere drwxr-xr-x 2 root root 23 Jun 2 14:57 serverconfig drwxr-xr-x 2 root root 23 Jun 2 14:58 xsm drwxr-xr-x 2 root root 27 Jun 2 14:58 xserver lrwxrwxrwx 1 root root 27 Jun 2 14:58 xkb -> ../../usr/X11R6/lib/X11/xkb drwxr-xr-x 4 root root 68 Jun 2 14:58 rstart drwxr-xr-x 2 root root 21 Jun 2 14:58 proxymngr drwxr-xr-x 2 root root 24 Jun 2 14:58 lbxproxy drwxr-xr-x 2 root root 25 Jun 2 14:58 twm drwxr-xr-x 3 root root 51 Jun 2 14:58 xinit drwxr-xr-x 6 root root 4096 Jun 2 14:58 gdm drwxr-xr-x 3 root root 4096 Jun 2 14:58 xdm -r--r--r-- 1 root root 1439 Jun 2 20:06 XF86Config-4.orig lrwxrwxrwx 1 root root 27 Jun 2 20:06 X -> ../../usr/X11R6/bin/XFree86 -rw-r--r-- 1 root root 2072 Jul 27 22:19 XF86Config-4.original -rw-r--r-- 1 root root 2072 Oct 27 12:28 XF86Config-4.LFC -rwxrwxrwx 1 root root 1439 Oct 27 12:47 XF86Config-4 Reboot YOUR ready to go once you confirm the system is operational

Applies to

Models
Excite
Product
Excite Includes Excite 1 and Excite 2, 10.0, 11.0 and 11.1 Software.
Software
11.0 Only for 1.5T Excite product. 12.0 is Excite HD and 14.0 is Excite HDx. Note, 3T Excite goes with software G3, not 11.0 or 11.1.
Area
MR

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