GE Healthcare · MR2220002
Customer is unable to scan patients after new HFO4 system turnover.
Symptom
Unable to Scan Patients at System Turnover. The system is a HFO4 running HFO4 M3 software. Install just completed and turned over to the Customer. They are unable to scan patients. Receive the following message: "System calibration is not complete. The system is not ready for diagnostic imaging."
Error message
2220002 System calibration is not complete. The system is not ready for diagnostic imaging.
Applies to
- Product
- Open Speed with EXCITE For HFO4 and HFO5 only
- Software
- OPENMR4-HFO4 Software version for HFO4 system, which is OpenSpeed with Excite Technology
- Area
- MR
Full cause & step-by-step resolution
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