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GE Healthcare · MRExcite2223817222384922238512000023522252106

Unable to Boot Applications Software due to TPS Reset Failure.

Symptom

Unable to Boot Applications Software with TPS Reset Failure. Cannot Ping APS, AGP & SCP. But if we Login as Root, These Boards Will Ping This is an odd situation. The Apps software will not boot, and we cannot ping the APS, AGP, nor SCP. However, if we log in as root, we can ping them. See Long Description for a copy of the message log during an example of a failed boot up attempt. This is an odd situation. The Apps software will not boot, and we cannot ping the APS, AGP, nor SCP. However, if we log in as root, we can ping them. Tue Apr 3 15:44:53 2007 200002347 4 rmny hostMonitor cupMonitor.c 312 Exception Class: Unknown Function: Host : System Startup The System Software is starting..... 1175615093 1 1 Tue Apr 3 15:44:53 2007 9001 4 rmny msgView application.c 260 Unable to set connection - server NETserver host rmny. 1175615116 0 1 Tue Apr 3 15:45:16 2007 5600 6 rmny msgView msgView.c 313 Exception Class: Unknown Function: Host : MsgView The msgView process and the error log have been successfully initialized. 1175615132 0 1 Tue Apr 3 15:45:32 2007 10180 4 rmny arsjob ArchiveDevice.c 4509 Resetting ARS SONYSMO-F551 - $Id: @(#)ArchiveDevice.o batbuild Wed Jun 28 10:56:23 CDT 2006 $ 1175615140 0 1 Tue Apr 3 15:45:40 2007 10033 4 rmny arsjob ArchiveDevice.c 4681 There is no media in the drive. 1175615149 0 1 Tue Apr 3 15:45:49 2007 200002356 4 rmny hostMonitor ssProcStop.c 887 Exception Class: Unknown Function: Host : System Startup dsserver died unexpectedly, no action being taken. 1175615242 0 1 Tue Apr 3 15:47:22 2007 2255485 4 rmny LxMxConsumer cmTransmit.cpp 428 Server Name: DP Error: Local Lookup of NSP failed. Packet not sent. rpc status is -1 1175615242 1 1 Tue Apr 3 15:47:22 2007 2255485 4 rmny LxMxConsumer cmTransmit.cpp 428 Server Name: DP Error: Local Lookup of NSP failed. Packet not sent. rpc status is -1 EN 195 SR 385 1175615266 0 1 Tue Apr 3 15:47:46 2007 2252106 2 rmny NSP diags_utils.c 669 Exception Class: Unknown Function: Software/Firmware/Config: N/A Diagnostic software error. Failed to determine hardware state for AGP board within 20 seconds The board may be busy loading vxWorks or may be hung. Also check the serial cable for the board and the serial terminal server. EN 385 SR 385 1175615310 0 1 Tue Apr 3 15:48:30 2007 2252106 2 rmny NSP diags_utils.c 653 Exception Class: Unknown Function: Software/Firmware/Config: N/A Diagnostic software error. Failed to determine hardware state for APS board within 20 seconds The board may be busy loading vxWorks or may be hung. Also check the serial cable for the board and the serial terminal server. EN 385 SR 385 1175615353 0 1 Tue Apr 3 15:49:13 2007 2252106 2 rmny NSP diags_utils.c 653 Exception Class: Unknown Function: Software/Firmware/Config: N/A Diagnostic software error. Failed to determine hardware state for SCP board within 20 seconds The board may be busy loading vxWorks or may be hung. Also check the serial cable for the board and the serial terminal server. EN 385 SR 296 1175615353 1 1 Tue Apr 3 15:49:13 2007 2223849 2 rmny NSP TardisReset.cc 1822 Exception Class: Unknown Function: Host: NSP AGP EPROM power-up boot failed. Communication Timed-out from AGP board. Verify that MCP820 boards are installed and seated properly for APS and AGP.-> EN 296 SR 296 1175615353 2 1 Tue Apr 3 15:49:13 2007 2223849 2 rmny NSP TardisReset.cc 1841 Exception Class: Unknown Function: Host: NSP SCP EPROM power-up boot failed. Communication Timed-out from SCP board. Verify that MCP820 boards are installed and seated properly for APS and AGP.-> EN 296 SR 296 1175615353 3 1 Tue Apr 3 15:49:13 2007 2223849 2 rmny NSP TardisReset.cc 1860 Exception Class: Unknown Function: Host: NSP APS EPROM power-up boot failed. Communication Timed-out from APS board. Verify that MCP820 boards are installed and seated properly for APS and AGP.-> EN 296 SR 185 1175615353 4 1 Tue Apr 3 15:49:13 2007 2223851 1 rmny NSP TardisReset.cc 487 Exception Class: Unknown Function: Host: NSP Reset TPS was not successful. errno : 9-> EN 185 SR 184 1175615353 5 1 Tue Apr 3 15:49:13 2007 2223817 1 rmny NSP TardisReset.cc 389 Exception Class: Unknown Function: Host: NSP TPS is not responding. Please reset TPS. EN 184 SR 210 1175615361 0 1 Tue Apr 3 15:49:21 2007 2223619 4 rmny psc mrmailmgr.c 501 Exception Class: Unknown Function: Software/Firmware: Host Communications RPC call failed. The NMRID is:psc_major. EN 210 SR 204 1175615361 1 1 Tue Apr 3 15:49:21 2007 2223619 4 rmny RIR mrmailmgr.c 501 Exception Class: Unknown Function: Software/Firmware: Host Communications RPC call failed. The NMRID is:RIR. EN 204 SR 126 1175615361 2 1 Tue Apr 3 15:49:21 2007 2219400 4 rmny RIR rir.cc 298 MrMail initialization failed in RIR EN 126 SR 212 1175615361 3 1 Tue Apr 3 15:49:21 2007 200002379 4 rmny hostMonitor ssSigHandlers.c 139 Exception Class: Unknown Function: Host : System Startup Process RIR, pid 31457 exited with status=255 EN 212 SR 214 1175615361 4 1 Tue Apr 3 15:49:21 2007 200002352 4 rmny hostMonitor ssProcStop.c 793 Exception Class: Unknown Function: Host : System Startup A HOST_SHUTDOWN was initiated by the death of RIR.

Error message

2223817 TPS is Not Responding. Please Reset TPS Wed Apr 28 16:58:01 2004 Error: 2223817 Host: GEMS Process: NSP File: TardisReset.cc Line: 398 TPS is not responding. Please reset TPS.

2223849 SCP EPROM power-up boot failed (See attachment for extended error message) 2223849 rmny NSP TardisReset.cc 1841 Exception Class: Unknown Function: Host: NSP SCP EPROM power-up boot failed. Communication Timed-out from SCP board. Verify that MCP820 boards are installed and seated properly for APS and AGP.->

2223851 Reset TPS was not successful. errno 9-> See Long Description 2223851 rmny NSP TardisReset.cc 487 Exception Class: Unknown Function: Host: NSP Reset TPS was not successful. errno : 9 -> -------------------------------------- Note the right arrow (highlighted in red, above) indicates that an extended error message is available by clicking the hyper-linked error code in the Common Service Desktop. For convenience, I have added it below. To see any extended error on your system, launch the Service Browser (aka Common Service Desktop) with the Service Key installed. Pull up the GE System log under the Error Logs tab. If there is an extended log available, the error number will be a hype

Applies to

Models
Excite
Product
Excite HDx Includes "Excite HDi" system. 14.0 Software only.
Software
14.0 For both Excite HDx and 3T Excite HDx systems.
Area
MR

Full cause & step-by-step resolution

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