Unable to Install New Option Keys Generated in eLicense after Network Card was Replaced. 3T Excite HD 12.0.
Symptom
Unable to Install New Option Keys Generated in eLicense after Network Card was Replaced The Network Card in the HP Host PC failed and the FE replaced it. Because the unique "Host ID" is on this card, the FE went to eLicense and generated new option keys and successfully downloaded them to the scanner. A message then appeared on the scanner that new keys were available and to reboot to make them effective. But upon rebooting, a new message appeared that the option keys were invalid, and they weren't installed. Reference PQR # 13079688. The Network Card in the HP Host PC failed and the FE replaced it. Because the unique "Host ID" is on this card, the FE went to eLicense and generated new option keys and successfully downloaded them to the scanner. A message then appeared on the scanner that new keys were available and to reboot to make them effective. But upon rebooting, a new message appeared that the option keys were invalid, and they weren't installed. Reference PQR # 13079688.
Applies to
- Models
- Excite
- Product
- 3T Excite HD 12.0 software only
- Software
- 12.0 Excite HD and 3T Excite HD products only
- Area
- MR
Full cause & step-by-step resolution
The complete cause analysis, the step-by-step remedy for this GE Healthcare MR issue are available to FSELIB subscribers — re-authored, web-first, searchable.
7-day free trial · no credit card required
Related GE Healthcare MR issues
- CWA How to Change Date or Time on LX, Excite, HD, HDe, HDx, HDxT, HFO, Excite HFO, Ovation1-4, Profile1-5, Discovery MR450 MR750 and Optima 450w Systems.
- CWA No Power to the Table and Magnet Display, Table Will Not Move And No Lights On the Magnet.
- CWA How to Change Exam Number from Remote Tools.
- Known Software issue with 15M4B coding error.
- Unable to Send Images to the PACS Due to PACS is down.
- U41 of the Slave RF Ctrl Assy, part of the PSU in the SRFD2 RF Amplifier Failed.