Options From HFO3 Did Not Carry Over to HFO5 After Upgrade.
Symptom
Options From HFO3 Did Not Carry Over to HFO5 After Upgrade FE didn't do a restoreINFO during the HFO3/HFO5 upgrade. He has now completely calibrated the HFO5 after the mechanical upgrade. Now the only options available are the ones that are new with the upgrade order from eLicense. But the older purchased options are not on eLicense. He went into eLicense to try to generate these old keys but they are not on the order in eLicense. How does he get the old options back before turnover to the customer? FE didn't do a restoreINFO during the HFO3/HFO5 upgrade. He has now completely calibrated the HFO5 after the mechanical upgrade. Now the only options available are the ones that are new with the upgrade order from eLicense. But the older purchased options are not on eLicense. He went into eLicense to try to generate these old keys but they are not on the order in eLicense. How does he get the old options back before turnover to the customer?
Applies to
- Product
- Open Speed with EXCITE For HFO4 and HFO5 only
- Software
- OPENMR5-HFO5 Open Speed with Excite Product
- Area
- MR
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