Cannot Enter Patient Name In the Patient Information Field.

Cannot Enter Patient Name In the Patient Information Field from Worklist The new patient information could be entered except for the patient name. After the patient id was entered then the cursor would not go into the patient name field (neither starting to far left or far right). The tech was able to reboot several times for several patients and appeared to luckily enter the patient name. Tech did not have any idea of what they had done differently to be successful to enter the patient name or preventing the system to enter the patient name.