Scan desktop goes completely white after TPS reset.
Symptom
Scan Desktop goes completely white after TPS reset. Operator then cannot use scan desktop. It doesn't matter if TPS reset is successful or not. Need host logout and login to recover. See Long Description for a list of the steps to reproduce the issue. Steps to reproduce the issue (Reference SPR MRIhc07423). It happens everytime if the below steps are followed. It happens irrespective of TPS reset Success/Failure. 1. Ensure that GRx window is open on the Scan desktop. 2. Do a TPS reset from the Tools desktop and stay in the same desktop till TPS reset is complete. 3 . Once TPS reset is complete switch to the Scan desktop. 4 . A white screen of the size of 1024x1024 will be present on the Scan desktop, hiding the "New Patient" screen. 5. Doing "Alt+F3" will push the white screen to back. This has to be done everytime the white screen comes on the top of scan screens. 6. This issue will happen till GRx window is opened once again.
Applies to
- Models
- Excite
- Product
- Excite HD For 12.0 1.5T Systems only.
- Software
- 12.0 Excite HD and 3T Excite HD products only
- Area
- MR
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