GE Healthcare · MRExcite

The service key was expired.

Symptom

Advanced or InHouse Service Key Not Working The Advanced, also known as InHouse, Service Key is not working. The yellow key icon appears on the Service desktop with a red blocking symbol over it, indicating it is not a valid key. New Advanced Service Keys sent to the site also will not work. On installation of a new Advanced Service Key, the host computer's hostid is written to it, preventing its use on any other system. But these are new never-before-used keys, so why is this happening? SPR MRIhc18672. The Advanced, also known as InHouse, Service Key is not working. The yellow key icon appears on the Service desktop with a red blocking symbol over it, indicating it is not a valid key. New Advanced Service Keys sent to the site also will not work. On installation of a new Advanced Service Key, the host computer's hostid is written to it, preventing its use on any other system. But these are new never-before-used keys, so why is this happening? SPR MRIhc18672.

Applies to

Models
Excite
Product
Excite HD For 12.0 1.5T Systems only.
Software
12.0 Excite HD and 3T Excite HD products only
Component
2114561-40 SECURITY KEY-SPECIAL PURPOSE LIGHTNING IN-HOUSE KEY 2114561-40 SECURITY KEY-SPECIAL PURPOSE LIGHTNING IN-HOUSE KEY. Proprietary service key must be ordered by DOS and customer must have purchased the required R-CAT. Part #: 2114561-40 Part Type: GP CONSUMABLES Part Weight: 0.45 LBR Repairable: No Returnable: No Hazardous Material: N Description: SERVICE KEY, LX FRU: Yes Status: Orderable ICV/Transfer Price: 78.60 USD /Each ICV/Transfer Price: 78.60 USD /Each List Price: 722.70 USD /EACH
Area
MR

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