DAQA Results Not Displayed and then Site and GE Protocols Missing due to Software Problem
Symptom
DAQA Results Not Displayed and then Site and GE Protocols Missing See Long Description The customer's DAQA test finishes but the results are not displayed in a popup as designed. The progress window shows complete with 118% and sometimes 119% complete but won't continue and display results. The DAQA tool window is not grayed out. The DAQA test results can be found in /export/home/signa/tools/DAQA/data, even for the test that seemingly did not complete. Then, as a result, the site and GE protocols are found to be missing, actually they are just inaccessible to the operator. Access to the protocols is recovered by simply rebooting the system but this is an inconvenience to the operator and results in calls to the OnLine Center for help. This problem is repeatable. There are no error messages Trackwise PR # 1736772 SPR # YMSmr12688 "Protocol list can't be opened after DAQA Tool"
Applies to
- Models
- Excite
- Product
- Excite HDe. For Hino HDe 14.0 and HDe 15.0 Software Systems only
- Software
- HDe 15.0 For Hino Excite HDe 15.0 systems only.
- Area
- MR
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