GE Healthcare · MRExcite2223817222384922238512252106

System will not boot in the morning.

System will not boot.

Symptom

System will not boot in the morning. Getting Cold Reset message. System will not boot. On morning startup the system will fail to come up and will post a message box asking "Do you want to do a cold reset?" See Long Description. (Reference SPR MRIhc06677) The system has been having recurring issues with failure to complete a TPS reset. On morning startup the system will fail to come up and will post a message box asking "Do you want to do a cold reset?" Cycling power to the system cabinet and restarting the system several times will eventually bring the system up. The system will run perfectly once it comes up. This is the third time the problem has come up. First time we replaced one of the two AP200 boards (system has AP400, not 400B). Second time we replaced the APS board. Both times we received boards that did not work, assumed them to be DOA. (Also replaced MGD power supply) Now I am wondering if this could be software related. Error codes are 2223621 and, in APS terminal "Error in AP sync". Further info from InSite: Getting term server errors and TPS download fails. Have tried hard rebooting entire system 7 times...no help. Insite having them power cycle systems cabinet off for a minute, then wait a minute, then attempt another TPS download. Could be term server is hung. Error: 2252106 Host: WSMI-MR1 Process: NSP File: diags_utils.c Line: 666 "Diagnostic software error. Failed to determine hardware state for APS board within 20 seconds The board may be busy loading vxWorks or may be hung. Also check the serial cable for the board and the serial terminal server" . Error: 2223849 Host: WSMI-MR1 Process: NSP File: TardisReset.cc Line: 1797 "SCP EPROM power-up boot failed". Error: 2223849 Host: WSMI-MR1 Process: NSP File: TardisReset.cc Line: 1807 "APS EPROM power-up boot failed". Error: 2223851 Host: WSMI-MR1 Process: NSP File: TardisReset.cc Line: 471 "Reset TPS was not successful". errno : 9-> Error: 2223817 Host: WSMI-MR1 Process: NSP File: TardisReset.cc Line: 398 "TPS is not responding. Please reset TPS". Actions taken: Replaced AP boards and APS and Power supply. Tried to replace MGD backplane but new one was DOA.

Error message

2223817 TPS is Not Responding. Please Reset TPS Wed Apr 28 16:58:01 2004 Error: 2223817 Host: GEMS Process: NSP File: TardisReset.cc Line: 398 TPS is not responding. Please reset TPS.

2223849 AGP, SCP, APS EPROM power-up boot failed

Do you want to do a cold restart This message pops up in an error box when attempting to boot the system.

2223851 Reset TPS was not Successful. errno 11 -> 2223851 1 MROC_OC0 NSP TardisReset.cc 471 Reset TPS was not successful. errno : 11-> Note: The extended log below can be viewed from the Service Browser with the Service Key installed. Pull up the GE System log under the Error Logs tab. If there is an extended log available, the error number will be a hyperlink. Clicking on it will reveal the extended log below. 2223851 ERROR: EM_mrNSP_ITLink_RESET_FAILED Reset TPS was not successful. errno : %d Extended Error: The MGD failed to start a TPS Reset. Either the serial connection to the MGD STIF Board is not working or the Ethernet connection from the Host to the MGD Hub is not working. Run the APS, AGP, and SCP Host Data path ping tests to check the Ethernet connections. Run the APS, AGP, and SCP Board Level Diagnostics to check the SCSI Serial Expan

Applies to

Models
Excite
Product
Excite Includes Excite 1 and Excite 2, 10.0, 11.0 and 11.1 Software.
Software
11.0 Only for 1.5T Excite product. 12.0 is Excite HD and 14.0 is Excite HDx. Note, 3T Excite goes with software G3, not 11.0 or 11.1.
Area
MR

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