Error 2227915 caused by a defective AP board in the mGD chassis.
Symptom
Unable to Scan with Error No. 2227915 The RDBM Read Header function returned the following error 6 The IT link is possibly disconnected or the IT Boards are not communicating See Long Description The system gives the following errors immediately once autoprescan is passed and scan begins. This happens on all coils once this error occurs. 2227915 "The RDBM Read Header function returned the following error :6 The IT link is possibly disconnected or the IT Boards are not communicating." 2249422 "An ermes-triggered error was detected in task dir (0x396E558) for ermes number 2227915. Additional info in /usr/g/service/log/vxermesTrgLg-9102" Ran the IT diags and got the following error: 2252055 "IT-Host Card driver initialization error. This error usually means that the IT cable is disconnected or that the cable is damaged." PQR 13065908
Error message
2227915 The RDBM Read Header function returned the following error: 6. The IT Link is possibly disconnected or the IT boards are not communicating. 2224360 Unable to communicate to the Tardis chassis after multiple attempts. Image 7208/1/2 was not installed in the database. Fri Oct 8 07:53:33 2004 Error: 2224360 Host: mr02 Process: TIR re_pixel_header.c Line: 320 Host: mr02 Process: TIR File: store_pixel_header.c Line: 320 Unable to communicate to the Tardis chassis after multiple attempts. Image 7208/1/2 was not installed in the database. Check the Bit-3 connection to the Tardis chassis if further images are lost. SPT was unable to determine PASS/FAIL status of the tests, Please contact your service provider for possible manual interpretation of the test results. Message window shows " SPT was unable to determine PASS/FAIL status of the tests, Please contact your service provider for possible manual interpretation of the test results." Scan will fail to reconstruct after SPT performed , need additional TPS Reset
Applies to
- Models
- Excite
- Product
- Profile with Excite
- Software
- Profile5 Applies to Profile5 (Excite) only. Profile5 is 12.x based software, not ProfileHD.
- Component
- 2325947-13 AP Reflex Minerva II 400B Board Slave Checkout Resolution 'Reflex AP Troubleshooting Tips" before ordering. GE part-number Mercury part-number Description M3000RJ Reflex 400B 901-07014 System bundle consisting of 1 900-07071, 1 900-07072 2325947-12 900-07072 Minerva-2 motherboard configured as master 2325947-13 900-07071 Minerva-2 motherboard configured as slave GE part-number Mercury part-number Description M3000RJ Reflex 400B 901-07014 System bundle consisting of 1 900-07071, 1 900-07072 2325947-12 900-07072 Minerva-2 motherboard configured as master 2325947-13 900-07071 Minerva-2 motherboard configured as slave
- Area
- MR
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