GE Healthcare · X-ray VascularInnova3602019

The DL Monitor is displaying the message Xray not available; Collimator power failure Call Service.

Symptom

Xray not available; Collimator power failure Call Service. The DL Monitor is displaying the message "Xray not available; Collimator power failure Call Service". Collimator blades are totally closed and cannot be opened using collimator command on TSSC.

Error message

3602019 Bad kV Detected DO XRTechMgr acquisition Component(s) _Tube 1 0 [XRTechMgr::notifyGeneratorFinalExposureParameters] numberOfTubeSpits=X above the maxNumberOfTubeSpits=X after X frames XRTechMgr.cpp 1964 3602019 Bad kV Detected DO XRTechMgr acquisition Component(s) _Tube 1 0 [XRTechMgr::notifyGeneratorFinalExposureParameters] numberOfTubeSpits=X above the maxNumberOfTubeSpits=X after X frames XRTechMgr.cpp 1964

Applies to

Models
Innova
Product
Innova X100 Monoplane Innova X100 Monoplane from product name Innova 2100, 3100 and 4100 Innova X100 Monoplane Innova 2100, 3100 and 4100 Innova X1 X1 Biplane Innova X1 X1 Bi-plane Innova 2121 or 3131 Bi-plane System Innova X1 X1 Bi-plane Innova 2121 or 3131 Bi-plane System
Component
Ulysses MX160 X-Ray Tube Ulysses MX160 X-Ray Tube Part number 2216500 (new) or D2802A (reload) Ulysses MX160 X-Ray Tube Part number 2216500 (new) or D2802A (reload)
Area
X-ray Vascular

Full cause & step-by-step resolution

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