System Slows and Hangs due to User Submits Exam for Remote Archive and Job is Deleted from Network Queue and Image is De…

System Slows and Hangs Mostly During Cardiac Scans See Long Description CSO # 1-1597172271 iTrak # 13231052 This problem began after the system was upgraded to Excite HD. Mostly during cardiac scans (on Tuesdays and Fridays) the operator has problems with the console. When trying to put slices on a localizer, the system starts to get slow, then does not answer to commands (when changing pages, mouse clicks, etc.) and finally hangs-up. The only way to shutdown the system is to reset or hold the HP xw8000 computer's power button in for 10 seconds. Then after reboot there is no way to restart scanning unless a reset of the image database is done. (The technologist needs to login as root then in the Guided Install GUI select the Regen Image DB and complete it. When done, reboot to applications level and restart scanning. FE replaced the GOC LAN switch and the System Cabinet Ethernet hub. The graphic board was replaced on the computer (note: this part is not a FRU). The computer itself was replaced twice(for disk problems) and it didn't change anything. Different software versions and patches were installed without any change. I also tried to remove networking during the cardiac scan, thinking it could be a reason for causing trouble on dwbserver. After having regened the database the system may work for one week to one month.... randomly.... SW version of the xw 8000 Hostname : CDRClx-mr1 Build number for cclass is 12.0_M5A_0819.a Build number for doc is DOC_EXCITE_HD_1.5T-5133315-1-rev6 Build number for driverSupport is 12.0_M5A_0819.a Build number for insite is 12.0_M5A_0819.a Build number for install is 12.0_M5A_0819.a Build number for MrpApps is 12.0_M5A_0819.a Build number for mx_apps is 12.0_M5A_0819.a Build number for mx_plat is 12.0_M5A_0819.a Build number for mx_terra is 12.0_M5A_0819.a Build number for OS is GEHC/CTT_Linux_4.3.19 Build number for pc is 12.0_M5A_0819.a Build number for PostSdC is 12.0_M5A_0819.a Build number for TERRA is IOS_20070313_EXCITE3M5_BIGFMI MR Software release: 12.0_0819a Install In Spec Key : Installed This is the message log for the day when the problem occurred. Problem started at 18:24 with messages: (Each time the problem occurs the log is filled up with pages and pages of this message.) Tue Dec 16 18:24:20 2008 1036 4 CDRClx-mr1 dbwserver dbwcommand.c 2218 command failed : procedure DBS_setarchiveflag failed... Tue Dec 16 18:24:20 2008 1036 4 CDRClx-mr1 dbwserver dbwcommand.c 2218 command failed : procedure DBS_setarchiveflag failed…